Technical Specialist Level I

22 hours ago


Kuala Lumpur, Malaysia BD Full time

The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products. The role is remote/hybrid working out of our Kuala Lumpur, Malaysia office.

**Job Description**:**Who We Are**

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Open cases and correspond to documentation requests
- Place part orders
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
- Promotes Professional Services

**Minimum Qualifications**:
**Knowledge and Skills**:

- Minimum 1- 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
- Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
- Proficient PC skills (Microsoft Office package) - and/or LIS or Lab Management Software (LMS) a plus
- Experience with medical devices and equipment, experience with BD equipment is a plus. Experience on point of care (Veritor) testing preferred.
- Demonstrated effective interpersonal skills, organization/prioritization skills, and a passion for providing superior service.
- Must have the ability to multi-task and be adaptable to changing business environment(s).
- English speaking required; additional foreign language preferred
- **Must be able to work in shift based role
**Education and Experience**:

- B.S. Degree in any Life Science is Required

**Culture and Benefits**

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

**How To Apply**

**Primary Work Location**:MYS Kuala Lumpur - Jalan Kerinchi

**Additional Locations**:
**Work Shift**:



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