Customer Support Representative
1 week ago
**Location**:
- Medini, Iskandar Puteri, Johor
- **FREE** shuttle bus service available from Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square
**Job Highlights**:
- Exciting opportunity with an international BPO company
- Supporting e-hailing services
- Work on a rotational shift schedule
- Competitive salary and allowances
- Earn a retention bonus of up to RM2,500
**Responsibilities**:
- Ensure customer satisfaction by providing accurate and timely responses to general queries and effectively resolving issues.
- Collaborate with a team to achieve key performance indicators (KPIs) and service level agreements (SLAs).
- **Opportunities for Career Progression to Quality Assurance (QA), Trainer Senior, and Customer Service Agent roles within 6 months**_
**Requirements**:
- Minimum educational requirement: SPM
- Fresh graduates are encouraged to apply
- No prior experience necessary; comprehensive training provided
- Excellent command of English in both verbal and written communication skills
**Job Types**: Full-time, Fresh graduate
**Salary**: Up to RM2,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Retention bonus
Application Question(s):
- Are you able to work on rotational shift?
- What is your expected salary?
- We must fill this position urgently. Can you start immediately?
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