Customer Support Specialist

Responsibilities Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to...

**Job title**: ORDER SUPPORT SPECIALIST **Summary/Objective** The Order Support Specialist (OSS) position must be performed by a detailed person who can coordinate and communicate to cross functional / section, upstream and downstream production work center to manage the order flow until customer delivery. **Essential Functions/Responsibilities**: -...

**Customer Service Specialist - Mandarin and Cantonese speaking** **Location: Nusajaya, Johor Bahru** **The Salary would be as below**: **Basic - RM 3000** **KPI - RM 400** **6th day allowance - RM300** **Night Shift Allowance - RM300** **Working days: 6 days a week** **Working hours: 3 shifts to choose from** **Work from...

Customer Service Specialist - Mandarin and Cantonese speakingLocation: Nusajaya, Johor BahruThe Salary would be as below:Basic - RM 3000KPI - RM 4006th day allowance - RM300Night Shift Allowance - RM300Working days: 6 days a weekWorking hours: 3 shifts to choose fromWork from officeQualifications/Requirements: Education level: SPM and above. Working days: 6...

**JOB SCOPE**: - Resolving customer complaints and providing accurate information to improve customer’s satisfaction - Working in a team to achieve KPI elements **REQUIREMENTS**: - Good English communication skills (spoken & written) - SPM leavers and Fresh Graduates are welcomed to start their first career in a Call Centre - Full Training...

**Location**: - Medini, Iskandar Puteri, Johor - **FREE** shuttle bus service available from Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square **Job Highlights**: - Exciting opportunity with an international BPO company - Supporting e-hailing services - Work on a rotational shift schedule - Competitive...

Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need. - Resolve customer queries efficiently and escalates problems promptly. - Ensure necessary and appropriate follow up actions are taken. **Requirement**: SPM & SKM Cert - Language proficiency in Bahasa and...

**(FREE shuttle bus service provided - Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square)** **JOB SCOPE**: - Assist and resolve customers' inquiries with their Grab services, payment issues, Grab orders, Grab Apps, etc. **REQUIREMENTS**: - Good English communication skills (spoken & written) - SPM...

Location: Medini, Iskandar Puteri, Johor- FREE shuttle bus service available from Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City SquareJob Highlights: Exciting opportunity with an international BPO company Supporting ehailing services Work on a rotational shift schedule Competitive salary and allowances Earn a...

(FREE shuttle bus service provided - Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square)JOB SCOPE: Assist and resolve customers' inquiries with their Grab services, payment issues, Grab orders, Grab Apps, etc.REQUIREMENTS: Good English communication skills (spoken & written) SPM leavers and Fresh Graduates...

_Vacancies of _**Customer Service in Iskandar Puteri!!**_ What is the **Job Scope **in this position?: - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures,...

_Vacancies of _**Customer Service in Iskandar Puteri!!**_ What is the **Job Scope **in this position?: - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures,...

**Job Highlights**: - Well-established global BPO company - Growth opportunities in the E-commerce and online shopping industry - Comprehensive one-month training program - Competitive salary and benefits - Complimentary shuttle bus service available (Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City...

**Job Highlights**: - Internationally known BPO company; - Opportunity to grow in an E-commerce & online shopping platform industry; - Full training provided (1 month); - Free shuttle bus service provided (Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square). **Job Descriptions**: - Taking ownership of...

_Vacancies of _**Customer Service in Iskandar Puteri!!**_ What is the **Job Scope **in this position?: - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures,...

Call Centre company at Bukit Indah, Johor Bahru 5.5 working days Fixed shift but shift based on operational requirements Attend to customers' inquiries via inbound & outbound calls. Work with interdepartments to resolve customers' enquiries. Maintain accurate call logs and generate reports. Manage and update customer databases.Requirements: Minimum 1 year...

Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. - Good computer literacy **Job Types**: Full-time, Permanent Pay: RM1,900.00 - RM2,100.00 per month **Benefits**: - Health insurance - Maternity leave Schedule: - Monday to Friday Supplemental pay...

JOB DESCRIPTION Assist and resolve customers' inquiries with their services, payment issues, orders, Apps, etc. Give customers information about products and services, take orders, and process returnsREQUIREMENTS Must possess SPM and above Exceptional listening and communication skills in English and Bahasa Malaysia Able to work on 24/7 rotational...

_Vacancies of _Customer Service in Iskandar Puteri_What is the Job Scope in this position?:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and...

**Job Descriptions**: - Resolving customer issues brought to your attention. - Standardizing the customer service delivery of an organization. - Performing quality assurance surveys with customers. - Conveying customers’ feedback to the team. - Interacting with customers to determine whether they have a desirable and shareable experience. - Helping every...