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Customer Support Representative

3 months ago

Nusajaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

Location:

  • Medini, Iskandar Puteri, Johor
-
FREE shuttle bus service available from Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square

Job Highlights:

  • Exciting opportunity with an international BPO company
  • Supporting ehailing services
  • Work on a rotational shift schedule
  • Competitive salary and allowances
  • Earn a retention bonus of up to RM2,500

Responsibilities:

  • Ensure customer satisfaction by providing accurate and timely responses to general queries and effectively resolving issues.
  • Collaborate with a team to achieve key performance indicators (KPIs) and service level agreements (SLAs).
-
Opportunities for Career Progression to Quality Assurance (QA), Trainer Senior, and Customer Service Agent roles within 6 months_

Requirements:

  • Minimum educational requirement: SPM
  • Fresh graduates are encouraged to apply
  • No prior experience necessary; comprehensive training provided
  • Excellent command of English in both verbal and written communication skills

Job Types:
Full-time, Fresh graduate

Salary:
Up to RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Retention bonus

Application Question(s):

  • Are you able to work on rotational shift?
  • What is your expected salary?
  • We must fill this position urgently. Can you start immediately?