Hotel Sales

2 days ago

George Town, Malaysia Kai Hospitality Sdn Bhd Full time

We are seeking a highly motivated and detail-oriented Sales & Operations Specialist to join our dynamic team. In this role, you will play a pivotal role in supporting the success of our diverse hotel portfolio by providing comprehensive sales, operational, and marketing support.

**Responsibilities**:
**Sales & Marketing**:

- Collaborate with the Director of Sales in developing and implementing strategic sales & marketing initiatives across all properties.
- Conduct in-depth competitor research and maintain a comprehensive understanding of market trends and guest preferences.
- Assist with crafting compelling proposals, presentations, and marketing materials for potential clients.
- Analyse website and social media analytics to identify opportunities to improve brand awareness and guest engagement.
- Maintain accurate records of all sales agreements, contracts, and quotations.
- Develop and manage efficient tracking systems to ensure all booked business is accounted for.

**Operations**:

- Liaise with hotel operations teams to ensure smooth coordination and seamless guest experiences across all properties.
- Facilitate effective communication between the corporate office and property teams.
- Analyse hotel performance data and identify opportunities for improvement.
- Assist in preparing and distributing event orders to relevant departments across properties.
- Maintain a deep understanding of hotel facilities, features, and services at each location.

**Guest Service**:

- Foster positive guest relationships by handling enquiries promptly and professionally.
- Work collaboratively to resolve guest concerns and ensure timely follow-up.
- Participate in hotel inspections to ensure adherence to brand standards across the portfolio.

**Administration**:

- Manage and maintain efficient filing systems, both electronic and paper-based.
- Monitor office supplies and negotiate cost-effective agreements with vendors.
- Support the implementation of company culture and values across the organisation
- Attend and actively participate in all required training sessions and meetings.
- Maintain professional relationships with industry partners, travel agencies, and other key stakeholders.

**Qualifications**:

- Minimum 2 years of experience in the hospitality industry, preferably in a multi-property environment.
- Proven track record of success in sales and/or operations.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and organisational skills.
- Proficiency in Microsoft Office Suite, social media marketing tools, and hospitality-specific software (e.g., ESOFT/ABS/Opera a plus).
- Ability to prioritise multiple tasks effectively and manage time efficiently.
- Positive attitude, professional demeanour, and a genuine passion for hospitality.

**Salary**: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Tips

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