IT Tech Support
2 weeks ago
**Responsibilities**:
- Deployment and Installation for Desktop, Laptop & Server
- Inhouse or Onsite to Troubleshooting & Diagnostic, Parts Replacement support for Desktop, Laptop & Server.
- Handle daily technical support cases assigned by Team Lead via ticketing system.
- Follow up with clients to ensure pending task assigned is completed.
- Fix or escalate issues when problem occurs to minimize downtime
- Report daily cases support summary to IT Team Lead
- Any other relevant duties as assigned from time to time
- Work independently as well as manage projects as a team.
**Requirements**:
- At least Diploma in Computer Science, Engineering or relevant field.
- Have at least 1 year(s) work experience in the IT industry.
- Minimum 1-2 years experience required in IT technical support
- Able to handle basic hardware / software and have trouble-shooting skill
- Able handle basic network / printer configuration
- Good customer service and communication skills.
- Good diagnostic and problem-solving skills.
- Any IT certifications will be an advantage
- Must possess a driving license and have own transport
Benefits
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