Call Center Representatives
6 months ago
Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
**Job Types**: Full-time, Permanent, Contract
**Salary**: RM2,800.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Call Center: 1 year (required)
**Language**:
- English (required)
- Mandarin (required)
- Cantonese (required)
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