Customer Care Specialist
1 week ago
**Requirements**
- Must possess at least SPM
- At least 1-year Customer Service and at least 6 months of KYC experience
- Fluent in Mandarin & English (Oral & Written)
- Able to work on rotational shifts
- Fresh Graduates are welcome to apply
**Responsibility**
- Respond and assist customers in a timely and professional manner
- Thoroughly and efficiently gather customer information
- Meet or exceed company and client performance metrics
- Able to work under high pressure
**Benefits**
- People-first company culture
- Holiday pay, Medical Benefits, Birthday leave
- Internal growth opportunities (pioneer account)
**Job Type**: Permanent
**Salary**: RM2,500.00 - RM3,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- What is your expected salary?
- Do you have a notice period to be served?
- Do you have KYC experience?
- From 1(POOR) to 10(EXCELLENT) how would you rate your Mandarin fluency in speaking, reading, and writing?
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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