Customer Service Executive

CUSTOMER SERVICE EXECUTIVE (MANDARIN OR NON-MANDARIN)Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimableResponsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.To exceed customers' expectations in terms of...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

**Job Scopes**: 1. Responsible for orders processing, purchases and logistic functions. 3. Follow-up deliveries for local and oversea customers. 4. Work closely with Sales, Production and Planning team on demand planning and tackle any issue immediately to ensure on time delivery to customers. 5. Preparation of monthly sales report and inventory report. 6....

As a Customer Service Executive, you will be responsible for ensuring a smooth and positive customer experience by addressing inquiries, resolving complaints, and enhancing service quality. You will handle customer interactions across multiple communication channels and collaborate with internal teams to drive continuous improvement in customer service...

1. To prepare Request of Transport (ROT) for import and export deliveries 2. To execute the daily haulage operation effectively and efficiently by handling the communication in order to meet the customer's requirements 3. To attend queries on the status of the containers and update the customers accordingly 4. To update container movement into system and...

Customer Service Executive (Mandarin Speaking - Based in Klang Site)Attend to customers'/agents' queries when stationed at Reception Desk Services.Accept Purchase Orders and key-in customer's details into system.Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).Prepare Official Receipts for daily sales...

Customer Service Executive (Mandarin Speaking - Based in Klang Site)Attend to customers'/agents' queries when stationed at Reception Desk Services.Accept Purchase Orders and key-in customer's details into system.Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).Prepare Official Receipts for daily sales...

**The Company** Our client is a well-established and global provider of freight forwarding and logistics services, who constantly looks beyond the traditional approach to global logistics and transportation management. They provide global logistics services, supply chain solutions, and industry solutions. Reporting to Revenue Management Manager, the...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

Required language(s): English, Bahasa Malaysia - Freshers can apply - Required Skill(s): Microsoft Office - Preferably Executive specialized in Logistics/Custom or equivalent. - Must able to communicate with customer and freight forwarder - Must able to complete task on time. - Prepare shipping documentation - Shipping Instruction - Delivery order - Export...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

**Job Objective**: - Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders) **Core Responsibilities**: - Build relationships with existing customers by understanding their needs and assisting with their queries - Manage customer orders and communicate requirements to internal stakeholders...

**The Company**: Our client is a European International Freight Forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Operations...

Attending to incoming complaint calls. - Entering complaint cases in the system. - Create sales order and Goods Return Note in SQL. - Calculating standard repair charges. - Requesting non-standard repair charges from Costing Department. - Ad hoc job assigned by Department Head. - To provide fast and timely solutions to all customer related problems. - To...

**The Company**: Our client is a European International Freight Forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Operations...

Job responsibilities: - Assist & support smooth running of daily operation job - Dealing with vendors & customers to maintain daily customer relations and provide efficient and professional services. - Invoice preparation - Ensure all documentations are being filed in a proper manner - Payment follow up with customers - Proactively engage with customers for...

**Responsibilities**: - Manage and update customer in timely manner. - Liaise with all relevant parties for proper documentation and arrangement of shipments. Handle costing, billing documentation and payment for air/sea shipment. - Any other duties as and when assigned from time to time. **Job Requirement**: At least 2 years experience as a customer...

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. Syarikat Komark Mask (M) Sdn Bhd...

We are currently seeking a highly talented and multi-skilled Executive Customer Service professional to be part of our team in building our business with sustainable growth.ResponsibilitiesThe successful candidate will be responsible for managing stock inventory and administrative tasks in the SAP system, ensuring accurate processing of Sales Orders and...

**Job Summary** - Support Marketing and operations daily business activities - To provide clients with technical & product information when required - To prepare proposal and quotations or any further required information - Attend to customer’s enquiry and advise for the delivery schedules and logistic arrangements - Servicing customers within Klang...