Customer Service Specialist
5 months ago
**Position Title: Customer Service - English**
**Working Location: Petaling Jaya**
**Tenure: 1 year contract / Renewable basis**
**Salary: RM 3000- RM 3200 + Shift Allowance**
**Working Hour: Rotational Shift Basis**
**Responsibilities**:
- Act as point of contact provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
- Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
- Educate advertisers on product usage, from the basics to best practices.
- Troubleshoot and resolve complex cases
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
- Promoting advertising opportunities on in-scope TikTok products based on agreed scripts and scenarios.
- Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
- Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators
**Job Requirements**:
- Excellent communication skills
- Fresh grad are welcomed to apply
- Experience with social networking (or similar programs)
- Ready to work in 24/7 environment
- Can start work immediately
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM3,200.00 per month
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