Us/ Normal Shift OTC Customer Service Specialist

4 weeks ago


Petaling Jaya, Malaysia Ambition Full time

**Job details**:
Posted 07 February 2024

SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC Benefits

LocationPetaling Jaya

Job type Permanent

DisciplineSupply Chain & Procurement

Reference270555_1707295628
- **Flexible Working Environment**:

- ** Fast Career Progression**:

- ** Attractive Remuneration Package**

A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire **OTC Business Support Analyst** talents. There are junior up to senior positions available across the function.

**Responsibilities**
- Handle incoming queries, incidents, change request in the areas of OTC, SAP
- US Shift hours: 1) 8pm - 5am/9pm - 6am 2) 11pm - 8am/ 12am - 9am, Time varies due to daylight saving.
- APAC hours: 9am - 6pm.
- Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
- Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
- Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
- Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
- All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
- Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
- Support the delivery of service levels and KPI targets.
- Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
- Undertake other tasks that may be assigned from time to time, as required by Company Management.

**Requirement**
- Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
- Applicants should have mínimal working experience of SAP ERP system.
- Excellent English communication skills, both written and verbal.
- Team player and willing to learn in a fast-paced environment.
- Specific entities encourage language speakers to apply, e.g. Mandarin, Japanese speakers, Korean or any European Language Speakers.

**How To Apply**

JTK Number**:JTKSM 995** | Company Registration Number**:201301019088 (1048918-T)



  • Subang Jaya, Selangor, Malaysia Ambition Full time

    Job details:Posted 07 February 2024SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC BenefitsLocationPetaling JayaJob type PermanentDisciplineSupply Chain & ProcurementReference270555_ - Flexible Working Environment:- Fast Career Progression:- Attractive Remuneration PackageA leading manufacturing multinational corporation. With a 30...


  • Petaling Jaya, Malaysia Ambition Full time

    **Job details**: Posted 22 January 2024 SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC Benefits LocationPetaling Jaya Job type Permanent DisciplineSupply Chain & Procurement Reference270555_1705909170 - **Flexible Working Environment**: - ** Fast Career Progression**: - ** Attractive Remuneration Package** A leading manufacturing...


  • Subang Jaya, Selangor, Malaysia Ambition Full time

    Job details:Posted 22 January 2024SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC BenefitsLocationPetaling JayaJob type PermanentDisciplineSupply Chain & ProcurementReference270555_ - Flexible Working Environment:- Fast Career Progression:- Attractive Remuneration PackageA leading manufacturing multinational corporation. With a 30...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

  • Order to Cash

    2 weeks ago


    Petaling Jaya, Malaysia ManpowerGroup Full time

    The Order to Cash (OtC) Collections Specialist performs daily transactional activities in SAP for APAC countries and cooperates with respective departments within our company. Position Responsibilities Primary responsibilities for this position include, but are not limited to, the following: - Contact customers based on daily SAP FSCM worklist and record...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...

  • Customer Service

    4 weeks ago


    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Customer Service & Logistics Development Specialist** **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and...

  • Customer Service

    3 weeks ago


    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Customer Service & Logistics Development Specialist** **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and...


  • Petaling Jaya, Malaysia Johnson & Johnson Full time

    Johnson & Johnson is currently seeking a **MYSG IM Deliver Specialist **to join our Supply Chain Deliver team located in Bandar Sunway. **Position Summary**: - The MYSG IM Deliver Specialist for Deliver (Customer Service, Warehouse & Distribution) is to assist in Warehousing, distribution and logistics operation. He/She will also provide an assistance in...

  • Associate, OTC

    1 week ago


    Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN RESPONSIBILITIES** **Day to Day Activities**: - Liaise with customers for prompt collection of due AR balances - Liaise with commercial team to resolve issues relating to collection, and on-hold orders - Knock collection again AR balance - Denied Party Screening of new customers and quarterly for all customers & banks - Review and approve new...

  • Associate, OTC

    2 weeks ago


    Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN RESPONSIBILITIES** - Liaise with customers for prompt collection of due AR balances. - Liaise with commercial team to resolve issues relating to collection, and on-hold orders. - Knock collection again AR balance. - Denied Party Screening of new customers and quarterly for all customers & banks. - Review and approve new customer creation. - Review and...

  • Customer Services

    2 weeks ago


    Petaling Jaya, Malaysia BGC Group Malaysia Full time

    **Working Location: Petaling Jaya** **Salary: RM 3300 - RM 4500** **Working Hour: Rotational Shift** **Responsibilities**: - Proper use of the case management system to record down case activities and plan new tasks - Provide quality assistance solutions to our customers - Able to work on a rotating shift basis, and to ensure prompt case handling with...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    About the job The organization is a prominent worldwide provider of precision instruments and services, renowned for its innovative solutions vital to various industries' R&D, quality control, and manufacturing processes, including life sciences, food, and chemicals. With a global presence, our culture is defined by innovation and a cosmopolitan outlook. -...


  • Petaling Jaya, Malaysia Aisling Consulting Full time

    **What will you do?** - **No Sales, **but out-bond call required due to follow-ups. - Ad-hoc assignments or tasks assigned by Supervisor. **Requirements**: - **Must have experience in customer Service preferably Banking (understand banking terms)**: - Must be willing to work in the office - Possess a Diploma (must have experience) /Degree - Must be able...


  • Subang Jaya, Malaysia service and solution for IT industry Full time

    Nature of Business: IT service and solution provider - Location: Sime UEP Subang, Industrial Park Subang (Must have own transport) - Position: Customer Support - Salary Range: RM2,100- RM2,500 (Not include allowance) - Degree holder starting from RM2,200 above (Based on exp) - Diploma holder starting from RM2,100 above (Based on exp) - Working Days: Normal...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Assistant OTC Manager

    3 weeks ago


    Petaling Jaya, Malaysia Hyppies Full time

    Are you ready to revolutionize financial processes for a powerhouse global conglomerate? We're on the lookout for a savvy Assistant Manager for our Order to Cash (OTC) team, who will be at the forefront of optimizing our financial operations while ensuring top-tier controllership! **Responsibilities**: - Spearhead the optimization of month-end, year-end,...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...