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Customer Service

4 months ago

Petaling Jaya, Malaysia Kimberly-Clark Full time

**Customer Service & Logistics Development Specialist**

**Your Job**

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

This position reports to the Logistics Manager / Head of Customer Supply Chain and the incumbent is responsible to lead customer service and supply chain programs (working very closely with sales). He/She would be executing supply chain solutions on providing value added services for an efficient customer management.

Develop and uphold customer relationships to achieve executional excellence in business processes.

In your** Customer Service & Logistics Development Specialist **role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

**Role Overview & Primary Accountabilities**:

- Leads business planning or tactical calls for key customers to focus on customer replenishment planning/forecasting, supply chain joint programs with customers.
- Benchmark best practices in the market in related to order to cash processes (OTC), warehousing, inventory and transport and translate that to improvement plans with customers.
- Manage high service level agreements with key customers and measure /track Joint KPI with key customers. Designs and ensure implementation of service level improvement programs with customers to deliver high service levels.
- Build effective and sustainable partnership with key customers and provide customize solution. Strategize with operation team to drive outstanding solutions for key customers.
- Interface with 3rd party logistics provider and key customers including managing customers delivery requirements, handling customer complaints and manage rejections.
- Good communication & interpersonal skills to manage both internal & external stakeholders.
- Manage effective customer collaboration program (E.g Representing KC in implant role, proposing customers ordering based on supply and ensuring data accuracy on listing)

**About Us**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

**About You**

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You’re also a Bachelor's degree in related field with 2+ years of experience in related field. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

**Qualifications**:

- Minimum degree qualification is desirable
- Bilingual (where applicable)
- Enjoy dealing with customers on an everyday basis
- Proficient in Microsoft Office
- Good interpersonal skills.
- Ability to foresee potential customer issues and adjust to improve.
- Strong collaboration skills.
- Knowledge in Supply Chain functions.

**Travel**:

- As required, up to 20%

**Total Benefits**

Here are just a few of the benefits you’ll enjoy working in this role for Kimberly-Clark:

- ** Competitive salary and incentives**: We offer a competitive salary and a range of incentives, including bonus opportunities and flexible work options.
- ** Fantastic range of benefits**: Our benefits package is second to none, with everything from health & life insurance, dental & vision care, employee assistance program, paid time off, well-being activities, and more.
- ** A culture of caring**: We believe that a happy and healthy workforce is a productive workforce, so we offer a variety of programs and resources to support our employees' well-being.

**To Be Considered**

In the