Fx/crypto Customer Service Operations Manager
2 weeks ago
Our client is an award-winning FinTech organisation offering a variety of products. Founded in 2017, our client has grown to a team of 700+ employees across the globe Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hubs located in Cyprus and Netherlands. A product and people focused company who are passionate about growth, innovative technology, and collaboration.
**This role is based in Malaysia. Relocation assistance & flight tickets will be provided.**
**What you will be doing**:
- Supervise customer service department and provide on-the-job training programs.
- Assist in developing, implementation, and execution of department's policy and procedure.
- Conduct KYC review on new client relationships.
- Setting up retail and institutional client accounts.
- Liaise with internal departments to ensure smooth client onboarding experience.
- Handle existing clients' account maintenance request.
- Perform financial transactions within back-office systems (Deposit, withdrawals, transfers, etc).
- Manage internal conflicts and promote good working environment for the team & ensure all Customer Service functions are performed well, accurately, and timely.
- Instil company's Core Values into day-to-day operation.
- Timely feedback to team members and periodic appraisal.
**What you will need**:
- Degree holder in any discipline. Major in Accounting, Finance, Economics or business-related are preferred.
- 5 years of experience in Customers Service/Back Office with at least 2 years of experience in managerial role.
- Experience gained in FX/Finance industry is a must.
- Proficient in Microsoft Office (Words, Excel, PowerPoint) and English & Chinese word processing.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Attention to detail, accurate, responsible, independent, initiative, customer oriented.
- Fluent in verbal & written both English and Mandarin.
**What we can offer you**:
- Medical Benefit
- Life Insurance
- Optical Benefit (yearly)
- Meal Allowance (monthly)
- Travel Allowance (monthly)
- Gym/Fitness Subside (monthly)
- Work From Home (1-day a week)
- Work From Anywhere Policy (T&C applies)
- Full Employment Pass and Work Visa coverage
Pay: RM18,000.00 - RM26,000.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Customers Service/Back Office: 5 years (preferred)
- Customers Service/Back Office team's leadership: 2 years (required)
**Language**:
- English (required)
- Mandarin (required)
Application Deadline: 06/30/2024
Expected Start Date: 06/30/2024
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