Fx/crypto Customer Service Specialist

1 week ago


Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

We’re currently looking for a **Customer Service Specialists** to join our client's team and help to support our customer better in the retail FX & CFDs industry.

Our newest team member will be responsible for working with the team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform.

**What You'll Do**:

- Be a first point of contact to handle and resolve customer complaints.
- Compose thoughtful and accurate messages or customize prepared responses to customer inquiries.
- Constantly verify documents submitted by clients within specific regions on hourly basis
- Research information and troubleshoot problems using available resources.
- Proactively and independently work to meet targets and goals set by the supervisor.
- Perform other ad hoc tasks assigned by the manager.

**Who are looking for**:

- Preferably with 1-2 year(s) of working experience in the related field is required for this position.
- Excellent verbal and written communication skills in English and **Mandarin is a MUST**:

- Possess a service-oriented customer service mindset.
- Independent and self-motivated.
- Excellent attention to detail.

Pay: RM5,000.00 - RM6,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are yo able to work on rotation shifts (24/7) - 5 days work?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 2 years (required)
- Forex or Crypto industry: 1 year (required)

Application Deadline: 06/30/2024
Expected Start Date: 06/30/2024



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