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Customer Service Specialist 中文客服
7 days ago
Provide friendly and efficient service to the travel community of our client.
- Be a first point of contact to handle and resolve customer complaints.
- Respond professionally to inbound phone calls, including urgent situations.
- Identify and escalate issues appropriately.
- Research information and troubleshoot problems using available resources.
- Arbitrate in situations between users.
- Monitor and control numerous concurrent tasks in tandem.
- Proactively and independently work to meet targets and goals
**Job Types**: Full-time, Permanent
Pay: RM3,100.00 - RM5,100.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
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