Customer Service Specialist 中文客服

6 months ago

Kuala Lumpur, Malaysia TDCX (MY) Sdn. Bhd Full time

Provide friendly and efficient service to the travel community of our client.
- Be a first point of contact to handle and resolve customer complaints.
- Respond professionally to inbound phone calls, including urgent situations.
- Identify and escalate issues appropriately.
- Research information and troubleshoot problems using available resources.
- Arbitrate in situations between users.
- Monitor and control numerous concurrent tasks in tandem.
- Proactively and independently work to meet targets and goals

**Job Types**: Full-time, Permanent

Pay: RM3,100.00 - RM5,100.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)

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