中文客户服务代表(分销商)

7 months ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

**公司概述**： 我们是一家专注于健康和健康产品的充满活力和成长性的公司。我们的使命是通过我们高质量的产品帮助个人过上更健康的生活。作为一名分销商，您将在确保客户获得卓越服务和支持方面发挥关键作用。

**角色概述**： 作为一名**中文客户服务代表**，您将成为客户与我们产品之间的桥梁。您对帮助他人的热情，结合您的语言能力，将对我们的品牌声誉和客户满意度产生重大影响。

**职责**：
- **客户协助**：
- 为讲普通话的客户提供出色的客户支持。
- 协助处理与产品订单、交付和退货有关的查询。
- 以同理心和准确性回答有关健康和健康的一般问题。
- **沟通**：
- 及时通过电话、在线聊天和电子邮件回应客户查询。
- 进行有意义的对话，理解个体需求，并量身定制解决方案。
- **问题解决**：
- 有效地调查和解决客户投诉。
- 与内部团队合作，确保及时解决问题。
- **产品知识**：
- 熟悉我们多样化的产品范围。
- 向客户介绍产品的好处、用法和安全性。
- **互动**：
- 积极与客户互动，建立持久的关系。
- 分享健康小贴士，鼓励健康的生活选择。
- **行政支持**：
- 记录客户互动的准确信息。
- 更新数据库中的相关信息。
- **社交媒体监控**：
- 监控社交媒体平台上的客户反馈。
- 快速、专业地回应评论和消息。

**资格要求**：
- 流利的**普通话**（口语和书面）。
- 出色的**英语**沟通能力。
- 高中文凭或同等学历。
- 对健康和健康的热情。
- 具有客户服务经验者优先。

**Job Title**:Mandarin-Speaking Customer Service Representative (Distributor)**

**Location**: Kuala Lumpur, Malaysia

**Company Overview**: We are a dynamic and growth-oriented company specializing in health and wellness products. Our mission is to empower individuals to lead healthier lives through our high-quality offerings. As a distributor, you’ll play a pivotal role in ensuring our customers receive exceptional service and support.

**Role Summary**: As a **Mandarin-Speaking Customer Service Representative**, you’ll be the bridge between our customers and our products. Your passion for helping others, combined with your language proficiency, will make a significant impact on our brand reputation and customer satisfaction.

**Responsibilities**:

- **Customer Assistance**:

- Provide outstanding customer support to Mandarin-speaking clients.
- Assist with inquiries related to product orders, deliveries, and returns.
- Address general health and wellness questions with empathy and accuracy.
- **Communication**:

- Engage in meaningful conversations, understanding individual needs, and tailoring solutions.
- **Problem Resolution**:

- Investigate and resolve customer complaints effectively.
- Collaborate with internal teams to ensure timely issue resolution.
- **Product Knowledge**:

- Familiarize yourself with our diverse product range.
- Educate customers on product benefits, usage, and safety.
- **Engagement**:

- Proactively engage with customers to build lasting relationships.
- Share wellness tips and encourage healthy lifestyle choices.
- **Administrative Support**:

- Maintain accurate records of customer interactions.
- Update databases with relevant information.
- **Social Media Monitoring**:

- Monitor social media platforms for customer feedback.
- Respond promptly and professionally to comments and messages.

**Qualifications**:

- Fluent in **Mandarin** (spoken and written).
- Excellent communication skills in **English**.
- High school diploma or equivalent.
- Passion for health and wellness.
- Previous customer service experience is a plus.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (required)
- English (required)

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