Customer Service Officer

**Primary Job Purpose**: Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction. Work effectively with all peers and teams in Finance,...

Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat. - Handle customer complaints and follow-up with the disposition actions - Review or approve return and refund from all e-commerce platform as per customer request. - Process and follow up returns and refund procedures. - Provide information about our...

Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met. - To coordinate and monitor for import & export shipments, transportations, and custom clearance - Updating necessary information in our integrated logistics system. - Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. -...

Communicating with customers for daily orders as well updating on existing orders status. - Resolve any customer enquiries. - Coordinate with customers / agents and follow up on relevant documents. - Checking for new orders / Request of Transport (ROT) in the designated system and printing out the Consignment Note / Port Gate Pass for truck planning. -...

**Job Roles and Responsibilities** 1. Responsible for tracking parcels to customers and conducting communication with customers and related departments in the communication channels specified by the company 2. To provide information, advice and basic troubleshooting in the case of delayed or lost deliveries 3. Record data and produce daily/weekly/monthly...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

VACANCY POSITION - CUSTOMER SERVICE OFFICER LOCATION - MERU, KLANG SALARY - RM 3000-4000 Job descriptions 1. Responsible to liaise with customers & internal departments matters related to product requirements development. 2. Execute customer’s enquiries and liaise with customer on their orders. 3. Coordinate customer’s request with production...

**OVERALL JOB PURPOSE**: Managing Customers enquiries and booking to ensure deliveries of satisfactory service and to assist securing of sales and customer retention **PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)** **PERFORMANCE MEASURES / KPIS** Respond immediately upon receive inquiry 2. Source vendor or provider if deemed necessary for any...

**RESPONSIBILITIES**: - Key in daily Sales Order (SO) in SAP system and check if any customer orders have exceeded credit limit. - Ensure the price list is constantly updated. - Create Invoice and bill customers upon confirmation of completed delivery. - Check through invoices received from forwarder before submit to accounts for payment. - Ensure customer...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...

RM 1,700 RM 2,500 a monthPermanent, Fresh graduate, Full time Job details Job details Here's how the job details align with yourprofile. Pay RM 1,700 RM 2,500 a monthJob type Permanent Full-time Shift and schedule Day shift Monday to Friday Location Bandar Sunway We are looking for a competitive Customer Service Officer to help online customers identify and...

RM 1,700 RM 2,500 a monthPermanent, Fresh graduate, Full time Job details Job details Here's how the job details align with yourprofile. Pay RM 1,700 RM 2,500 a monthJob type Permanent Full-time Shift and schedule Day shift Monday to Friday Location Bandar Sunway We are looking for a competitive Customer Service Officer to help online customers identify and...

The Customer Service Officer (Haulage) shall be responsible for but not limited to:Communicating with customers for daily orders as well updating on existing orders status. Resolve any customer enquiries. Coordinate with customers / agents and follow up on relevant documents. Checking for new orders / Request of Transport (ROT) in the designated system and...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment...

Job Responsibilities: 1. To liaise and follow-up closely with customers on daily order, shipment and enquiries 2. To solve customer enquiries regarding any issues arise relating to the order 3. Ensure customer request and enquires are attended promptly 4. To liase and work closely with warehouse operation team regarding all job order and...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...