Bacha Klcc
4 weeks ago
**1. **
This position requires the individual to assist the Managers to manage the overall operation and leading by example to all junior staff. He/she will also be responsible for the sales target and monthly inventory count for the outlet.
**2. KEY PERFORMANCE INDICATORS**:
- Provide efficient and effective service of all menu items to the required standard of presentation.
- Ensure food and beverage intended for display in public areas is displayed neatly and attractively.
- Ensure workstations are set up in the correct manner with condiments being refreshed daily
- Assist with the set up and running of functions and other events as they may arise.
**3. KEY AREAS OF RESPONSIBILITIES**
Service
- Responsible for offering a friendly and efficient services to all guest
- Check on guests’ satisfaction, attend guests’ needs and complaints with proper follow
- Maintain cleanliness of workplace by performing clearing function
- Attend roll calls and take over
- Assist in setup and clear down of the front and back of house
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all operating equipment quality is maintained
- Ensure that all service and storage area are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of restaurant
- Always deal with the Guests in a polite, pleasant, and professional manner
- Report any complaints, incidents, or any other irregularities to the Management
- Maintain the correct uniform and ensure grooming standards of team members are in line with policy
Deliverables
- Ensure guest satisfaction and achieving daily targets
- Ensure each guest are given the CRC form
- Ensuring proper inventory being done
- Ensuring outlet achieves sales target
Leadership
- Represent management when absent
- Support and guide junior staff and monitor their performance
- Help keep daily logbook
- Help manager in their junior staff performance evaluation
- Help implement work simplification and necessary changes
- Monitor quality of products and services
- Perform OJT trainer tasks and conduct training for all staff
- Perform other duties as assigned by the manager
- Always lead by example
- Ensure place is carried out before each shift
- To ensure that Guests receive the attention and service they are entitled to
- To behave with other members of staff, managers, and directors in a polite, honest, and friendly way
Personal Development/ Qualities
- Maintain competent knowledge required for the operations of the business
- Quality leadership skills to lead the staff to perform to their fullest potential
- Effective communication skills and team spirit between retail staff and management
- Build and maintain good rapport with staff and customers
- Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct
4**. POSITION SPECIFICATIONS**
- Work is normally performed in a typical restaurant work environment.
- Required to work restaurant operation hours according to scheduled shift.
- The Company Fire Procedures, Health and Safety Policy and Security Procedures
- Short
- and long-term company promotions
- Outlet and Company philosophy
- Rules and Management Policies
- Company Objectives and Vision
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
**Language**:
- English (required)
- Mandarin (required)
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