Bacha Klcc

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia VALIRAM Full time

1.


This position requires the individual to assist the Managers to manage the overall operation and leading by example to all junior staff.

He/she will also be responsible for the sales target and monthly inventory count for the outlet.

2.

KEY PERFORMANCE INDICATORS:

  • Provide efficient and effective service of all menu items to the required standard of presentation.
  • Ensure food and beverage intended for display in public areas is displayed neatly and attractively.
  • Ensure workstations are set up in the correct manner with condiments being refreshed daily
  • Assist with the set up and running of functions and other events as they may arise.

3. KEY AREAS OF RESPONSIBILITIES
Service

  • Responsible for offering a friendly and efficient services to all guest
  • Check on guests' satisfaction, attend guests' needs and complaints with proper follow
  • Maintain cleanliness of workplace by performing clearing function
  • Attend roll calls and take over
  • Assist in setup and clear down of the front and back of house
  • Report to manager any kinds of deviation from set standard and procedures
  • Ensure that all operating equipment quality is maintained
  • Ensure that all service and storage area are kept safe and clean
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment
  • Carry out light cleaning and maintenance of restaurant
  • Always deal with the Guests in a polite, pleasant, and professional manner
  • Report any complaints, incidents, or any other irregularities to the Management
  • Maintain the correct uniform and ensure grooming standards of team members are in line with policy
Deliverables

  • Ensure guest satisfaction and achieving daily targets
  • Ensure each guest are given the CRC form
  • Ensuring proper inventory being done
  • Ensuring outlet achieves sales target
Leadership

  • Represent management when absent
  • Support and guide junior staff and monitor their performance
  • Help keep daily logbook
  • Help manager in their junior staff performance evaluation
  • Help implement work simplification and necessary changes
  • Monitor quality of products and services
  • Perform OJT trainer tasks and conduct training for all staff
  • Perform other duties as assigned by the manager
  • Always lead by example
  • Ensure place is carried out before each shift
  • To ensure that Guests receive the attention and service they are entitled to
  • To behave with other members of staff, managers, and directors in a polite, honest, and friendly way
Personal Development/ Qualities

  • Maintain competent knowledge required for the operations of the business
  • Quality leadership skills to lead the staff to perform to their fullest potential
  • Effective communication skills and team spirit between retail staff and management
  • Build and maintain good rapport with staff and customers
  • Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct
4
. POSITION SPECIFICATIONS

  • Work is normally performed in a typical restaurant work environment.
  • Required to work restaurant operation hours according to scheduled shift.
  • The Company Fire Procedures, Health and Safety Policy and Security Procedures
  • Short
- and long-term company promotions

  • Outlet and Company philosophy
  • Rules and Management Policies
  • Company Objectives and Vision

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

Language:

  • English (required)
  • Mandarin (required)

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