See more Collapse

Customer Care Centre Agent

1 month ago

Petaling Jaya, Malaysia Ikano-Retail Full time

Company Description

**About Ikano Retail**
Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our Ikano Centres, anchored by IKEA, are retail destinations at the heart of our communities. We also invest in real estate to develop places for people to live, work and play. We are the only franchisee owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

**Job Description**:
**About the job**

We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.
- You will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in Malaysia and Singapore.
- You are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.
- You will be expected to perform to the basic expectation of meeting your given metrics. In addition, you will be expected to adhere to your schedules where applicable, which can include working on public holidays and weekends on rotating shifts during our operating hours.

**This is a full-time role.**

**Qualifications**:
Fresh graduates are welcome to apply.

You share our belief that customer loyalty is a key to business success and are passionate about home furnishings and customer service.

You enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers.

Good command of both English and Bahasa Malaysia. The ability to converse in Mandarin or Cantonese will be an added advantage.

Problem-solving, negotiation, and building trustful relationships come naturally to you.

You are also self-motivated, calm, empathetic, and customer focused.

Additional Information

We have other current jobs related to this field that you can find below

  • Contact Centre Service Agent

    3 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Customer Care Centre Agent

    2 weeks ago

    Petaling Jaya, Malaysia Ikano-Retail Full time

    Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

  • Contact Centre Service Agent

    6 days ago

    Subang Jaya, Selangor, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

  • Contact Centre Service Agent

    2 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Contact Centre Service Agent

    2 months ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Contact Centre Service Agent

    5 hours ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Centre Manager/teacher

    4 weeks ago

    Subang Jaya, Malaysia Happy Learning Care Centre Full time

    We are looking for a committed Centre Manager / Teacher to complement our team of passionate Teachers. - You will be responsible for managing centre, tutoring, providing homework guidance, and caring for our SJK(C) Subang primary school daycare students. - Holiday programme planning - Academic planning **Job Types**: Full-time, Permanent Pay: RM3,000.00 -...

  • Centre Manager/teacher

    24 hours ago

    Subang Jaya, Malaysia Happy Learning Care Centre Full time

    We are looking for a committed Centre Manager / Teacher to complement our team of passionate Teachers. - You will be responsible for managing centre, tutoring, providing homework guidance, and caring for our SJK(C) Subang primary school daycare students. - Holiday programme planning - Academic planning **Job Types**: Full-time, Permanent Pay: RM3,000.00 -...

  • Customer Care Centre Agent

    6 days ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionAbout Ikano RetailIkano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our Ikano...

  • Centre Manager/teacher

    6 days ago

    Subang Jaya, Selangor, Malaysia Happy Learning Care Centre Full time

    We are looking for a committed Centre Manager / Teacher to complement our team of passionate Teachers. You will be responsible for managing centre, tutoring, providing homework guidance, and caring for our SJK(C) Subang primary school daycare students. Holiday programme planning Academic planningJob Types: Full-time, PermanentPay: RM3, RM4,000.00 per...

  • Operations Manager

    3 weeks ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Customer Care Executive

    2 months ago

    Petaling Jaya, Malaysia KPJ Centre For Sight Full time

    **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...

  • Team Leader, Apac Customer Care Centre

    4 weeks ago

    Petaling Jaya, Malaysia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson Medtech is recruiting for a Team Leader, APAC Customer Care Centre, located in Pinnacle Sunway (KL Hub). - The CS Team Leader is responsible for leading teams of CS Coordinators for responsible market to perform transactional services to customers and other CS stakeholders. - The CS Team Leader is expected to be...

  • Team Leader, Apac Customer Care Centre

    5 hours ago

    Petaling Jaya, Malaysia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson Medtech is recruiting for a Team Leader, APAC Customer Care Centre, located in Pinnacle Sunway (KL Hub). - The CS Team Leader is responsible for leading teams of CS Coordinators for responsible market to perform transactional services to customers and other CS stakeholders. - The CS Team Leader is expected to be...

  • Daycare Teacher

    2 weeks ago

    Petaling Jaya, Malaysia KindyHaus Baby & Child Care Centre Full time

    Daycare assistant needed in KindyHaus Baby & Child Care Centre. We are a nursery school and quality child care provider for children aged 2 months to 4 years old located at Petaling Jaya, Selangor. We are currently seeking for loving and passionate individuals to join our team. **Responsibilities and Duties** 1. To ensure health and safety of children are...

  • Nurse

    2 weeks ago

    Petaling Jaya, Malaysia Genesis Life Care Centre Full time

    Job Requirements: - Characterizes with patience, love, caring attitude and empathy with elderly - Able to communicate in English but additional language is an advantage - Can adapt with shift environment. Day shift and Night shift (12 hours) - Able to multitask and communicate well with patients - Fresh graduates are encouraged to apply Job...

  • Centre Admin in Petaling Jaya

    1 week ago

    Petaling Jaya, Malaysia Angels Bud International Centre Full time

    **Familiar in Google Drive and documentary recording**: - **Marking Students WorkBooks**: - **Take Care centre ( Make sure neat & clean )**: - **Guide student practice the community service event / planning**: - **Responsibility on work, able to work independently**: - **Can take any extra task** **Job Types**: Full-time, Permanent, Freelance, Fresh...

  • Customer Services

    2 weeks ago

    Petaling Jaya, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    **Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...

  • Customer Care Specialist

    1 week ago

    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

  • Automotive Mechanic

    5 hours ago

    Petaling Jaya, Malaysia Wai Network Car Care Centre Full time

    We are Hiring: 1. Foreman (Senior Level) At least 5 years working experience is preferable for Senior Level. **Salary**: RM 4000++ 2. Foreman (Junior Level) At least 2 years working experience is preferable for Junior Level. **Salary**: RM 2200++ 3. Foreman (Entry Level) Fresh graduate is always welcome to join for Entry Level. **Salary**: RM...