Key Account Manager

5 months ago

Kuala Lumpur, Malaysia Momos Full time

**Overview**

Momos is an early stage, fast-growing company backed by global investors, based in Singapore and US with rapidly expanding operations into APAC and beyond. We aspire to add to our team of passionate foodies and tech enthusiasts who are looking to succeed in the F&B industry, while at the same time having our eyes beyond F&B as we speak. We empower brands to harness all of their data across marketplaces, feedback, social, and discovery channels, and empower them to maximize their business and grow by offering the best experiences to customers, both existing and new.

At Momos, we put our merchants at the forefront of everything we do. The consistent feedback and input from our partners have been ingrained in our culture and design of the product from day 1 and is something that we will hold constant as we continue to scale Momos globally. If you “speak” F&B, or have an extreme obsession with customer engagement, and are looking to work at a Company that is mission-driven and aims to solve for helping brands engage their customers better, we'd love to work with you

**3 KEY KPIs**:

- **Conversion (from trial to paying subscription)**:

- **Retention (Gross & Net Retention Rate) of Clientele**:

- **Upsell**

**The day-to-day**:

- **Clientele Management & Product Adoption**:

- Develop and sustain relationships with key clientele; to manage a portfolio of key accounts consisting of medium to large enterprises across APAC region
- Develop a trusting relationship with decision makers/ senior leaders within each account and drive high product adoption/ engagement to ensure high trial to paying conversion, high retention & renewal rates, and potential upsell
- **Thought Partner**: Identify and understand in detail the business goals and challenges of our clients thoroughly and be able to ideate and prepare strategic business reviews and customised solutions on how Momos can help solve them
- **Voice of Customer**:Being an effective, and accurate yet strategic voice of our customers to contribute to Momos’ product development in alignment with overall business growth
- **Service-led Growth**:Address, accommodate, and most importantly play a vital role in helping to resolve key clients’ concerns and potential issues faced in navigating Momos, being both prompt and professional
- **Internal Collaborator**: To communicate and collaborate effectively with internal teams (product, engineering, marketing, and most frequently with customer success & sales teams) to ensure that the objectives of the client are met

**Requirements**:

- At least 3-4 years in account management or business development in Marketplace, eCommerce, or other B2B platforms - **AM / BD** **experience in B2B SaaS is preferred**:

- Managed portfolio of enterprise accounts comprising of the largest brands in various industries, with proven track record in driving strategic conversations with senior management/ decision makers
- Has a “hunter” mentality though role is more inclined towards “farming”, with demonstrated strong negotiation skills
- Strong communication and interpersonal skills with aptitude towards building relationships with professionals across customers’ organisational
- Both a team player in contributing to team initiatives while being excellent at working independently to drive results

**Benefits**
- Private Health Insurance
- Paid Time Off

**Cultural Values**
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team

**Equal Opportunity**

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

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