Assistant Manager, Operations

3 weeks ago


Kuala Lumpur, Malaysia Tokio Marine Group Full time

**Responsibilities**:

- Review submission from marketing and ensure completeness of documentation and information.
- Liaise and follow-up with marketing to address any discrepancies and issues arising.
- Attend to inquiries and offer guidance and support to marketing.
- Track, monitor and analyse the productivity, TAT, error rate of the team and review report on discrepancy of marketing submission.
- Implement Robotic Process Automation (RPA) solutions to automate repetitive tasks and streamline processes within the department.
- Ensure Risk Assessment are accepted within Co’s guideline and capacity.
- Monitor the process of issuance of policies and endorsements.
- Assist Section Head on the day-to-day operation of the unit.
- Provide guidance for subordinates on processing issues/matters.
- Supervise and coach the staff within the unit.
- Perform UAT, assist Section Head on data requirement gathering and preparation of Test Script

**Requirements**:

- Degree in any discipline or AMII/ACLL/DMII or equivalent insurance qualifications.
- Minimum 5 years’ experience in insurance industry (non-motor classes).
- Knowledge in non-motor insurance, preferably Property & Miscellaneous class
- Excellent problem-solving skills and ability to think critically.
- Detail-oriented and highly organized.
- Good computer skills.
- Good working attitude.

How to apply?
- Please submit a detailed resume, stating your expected and current salary and notice period required.
- Write to us

**Human Resource Department**
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.



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