Helpdesk Support Specialist

2 months ago


Kuala Lumpur, Malaysia PracBiz Sdn Bhd Full time

**要求**
- 優秀的英語書面和口頭溝通能力。
- 普通話是一個額外的優勢。
- 至少擁有計算機科學或相關領域的學士學位
- 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
- 外撥呼叫中心經驗是一個額外的優勢。
- 有相關實習經驗的應屆畢業生可以考慮。
- 以客戶為中心的態度。
- 自我激勵、自信、創新、足智多謀、注重結果。
- 高超的溝通技巧。
- 出色的解決問題的能力,能夠執行遠端故障排除和
- 提供明確的指示。
- 擁有 Microsoft Office 應用程式(包括 Excel、Word 和 Powerpoint)的實際操作經驗。
- 很棒的團隊合作者。

**責任**
- 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
- 積極傾聽,了解問題的性質並收集相關資訊。
- 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
- 提供清晰簡潔的說明來引導使用者解決問題。
- 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
- 將複雜或未解決的問題回報給適當的團隊成員或部門。
- 隨時了解產品和技術的變化,並根據需要將其傳達給客戶。
- 確保及時、有效地解決報告的問題。
- 在所有互動中保持積極和專業的舉止。
- 有助於提高幫助台營運的效率和有效性。
- 與其他團隊成員合作,為我們的客戶提供有效的支援。
- 記錄所有互動和解決方案以供日後參考。
- 遵循解決技術問題的既定流程和程序。
- 始終提供卓越的幫助台服務。



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