Customer Relation Officer

**NEW HIRE FOR PROTEGE PROGRAM - CUSTOMER RELATION OFFICER** - **Bachelor Degree in any related field**: - **Must be fresh graduates**: - **This program is a contract for 12 months** **Benefits**: - Working hours: (Mon-Fri) 08:30am - 05:30pm - Allowance: RM2,000 monthly (fixed) - Annual leaves: 14 days - Sick leaves: 14 days - EPF, SOCSO & EIS **Job...

Passionate, customer-driven attitude and does not give up in the face of challenges but works to find the best solution for our customers - Experience in customer service / sales environment is an added advantage - Ability to multi-task well and in a fast-paced environment, using a variety of different digital tools and platforms during the course of...

**Industrial Relation** - To handle staff disciplinary, grievances and misconduct issues including counselling, maintain disciplinary records and letters, and coordinate for Domestic Inquiry nationwide. - Provide advice on appropriate disciplinary action to be taken commensurate to the misconduct committed. - Handling poor performance issues by reviewing...

**Industrial Relation** - To handle staff disciplinary, grievances and misconduct issues including counselling, maintain disciplinary records and letters, and coordinate for Domestic Inquiry nationwide. - Provide advice on appropriate disciplinary action to be taken commensurate to the misconduct committed. - Handling poor performance issues by reviewing...

**Job description**: - Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality...

Assist in preparing and updating project administration documents; timelines, meeting notes, external customers, and any related documents - Provide administrative support as needed and ensuring project deadlines are met - Prepare daily report to superior. **Job Requirements** - Fast computer typing skills (MS Office, in particular) - Excellent...

Assist in preparing and updating project administration documents; timelines, meeting notes, external customers, and any related documents - Provide administrative support as needed and ensuring project deadlines are met - Prepare daily report to superior. **Job Requirements** - Fast computer typing skills (MS Office, in particular) - Basic knowledge of...

Handling employee complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders. Investigating and resolving complex or critical employee relations issues in a timely and effective manner. **Job Requirements** - Fast computer typing skills (MS Office, in particular) - Basic knowledge of labor laws - Excellent...

Recommend and select products for customers based on their individual needs - Describe products and explain their benefits and uses to potential customers - Establish and maintain healthy, long-term relationship with customer to generate repeat business and referrals. - Discover customers’ needs and offer solutions to them through the company’s services...

Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries. - Attend and provide amicable solution in resolving customers’ enquiries and complaint. - Monitor that phone calls are answered within three rings. - Provide information on current sales/ service promotion or products. - Monitor and prepare weekly and monthly report to...

**Responsibilities**: - Meet and greet customers - Assigning customers to available executives - Attending to telephone calls & inquiries - Monitor selected activities e.g test drive and demo car movement - Updating database - Preparation of reports and related documents - Assist in CSI and CRM activities - Assist in administrative duties **Job...

Follow up on overdue invoices and payments, and implement company collection procedure as necessary. - Liaise with bank and insurance company on documentation, payment and status update. - Issuing Credit Note Requisition and Billing. - Processing refund for online payment. - Update system in timely manner. - Managing inquiries from customers. - Perform other...

**Responsibilities**: **Handling Enquiries & Feedback** - Handle incoming calls and customer service inquiries for both walk in and call-in clients. - Responding promptly to client inquiries and assessing customer needs to achieve satisfaction. **Web Support and Mobile Apps Support** - Monitor website performance and ensure the websites are always running...

Handling employee complaints, managing grievance procedures and facilitating counseling in conjunction with other stakeholders. Investigating and resolving complex or critical employee relations issues in a timely and effective manner. **Job Requirements** - Fast computer typing skills (MS Office, in particular) - Basic knowledge of labor laws - Excellent...

**About You** As the Customer Experience Assistant Manager - Retail, ASC, Ecosystem you will play a pivotal role in enhancing our customer journey across various touchpoints (All verticals). You will be responsible for managing projects aimed at improving customer experience ecosystems, ensuring seamless interactions and delivering value to our...

Assist in preparing and updating project administration documents; timelines, meeting notes, external customers, and any related documents - Provide administrative support as needed and ensuring project deadlines are met - Prepare daily report to superior. **Job Type**: Permanent **Salary**: RM1,500.00 - RM1,800.00 per month **Benefits**: - Health...

**Job description** - Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality...

Build & manage customer relationship - Responsible to identify & build a diversified customer base - Develop & deliver opportunities through all relevant channels - Perform day to day operational processes relating to the project assigned by management - Liaise with corporate sales team to provide the latest info or update from immigration/KDN/JTK - Keep...

Schedule appointment for service department and Handling customers, regular follow-ups of the customers. - Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. - Ensure the customer database is updated in a timely manner and always protected through constant monitoring. - To complete CSI monthly...

Schedule appointment for service department and Handling customers, regular follow-ups of the customers. - Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. - Ensure the customer database is updated in a timely manner and always protected through constant monitoring. - To complete CSI monthly...