Operations Lead

3 weeks ago

Kuala Lumpur, Malaysia Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

Besides Zenyum Invisible Braces, Zenyum is rapidly expanding its Consumer Products category. The current line-up of Consumer Products includes the award-winning ZenyumSonic Toothbrush and a range of additional Smile Cosmetics Products. Zenyum is the best-selling oral care e-commerce brand in Singapore and other markets while rapidly expanding into retail channels across leading supermarkets and healthy and beauty retailers across Vietnam, Hong Kong, Taiwan, Malaysia, and Singapore. Based in Kuala Lumpur, you drive Zenyum Consumer Products' operations across six markets and strive for the next level of efficiency and operational excellence.

**You should be**:

- ** Committed to business success and outcomes**: to think and act like a business owner within the roles and responsibilities you have been entrusted with
- ** Collaborative Team Player**: fluent with stakeholder and cross-functional team management such as Product Development, Sales/Marketing, and Finance
- ** Hands-on Leader**: Willing to roll up your sleeves and get the work done when needed, yet able to lead, coach, and guide junior team members toward their growth as individual contributors

In these responsibilities, you will report to the Vice President of Consumer Products based in Singapore you enjoy working in an entrepreneurial environment, having the freedom to act, and being part of an ambitious and energetic team running at full speed to create Asia's most loved omnichannel Smile Cosmetics brand?

**If the answer is YES, join one of the fastest-growing Sequoia-funded startups in Southeast Asia**

**We are looking for an ambitious Operations Lead to**:

- Hands-on drive operational management of Zenyum’s Consumer Products supply chain and operations workflows and systems
- Take end-to-end ownership from Inventory Inbound to Warehouse Management to Order Processing and Fulfillment across 6 markets
- Manage a 3-4 person team across countries covering end-to-end supply chain functions from procurement, importation and freight logistics, inventory and warehouse management, last-mile delivery, and logistics.
- Coordinate with key suppliers across Asia, manage freight forwarders, software vendors, 3PL Partners, and internal operations and warehouse teams
- Rigorously examine planning and operational performance, implementing corrective actions, and continuous improvement in processes to drive next-level performance

**You are fit for this role if you**:

- Minimum Diploma/Degree with 3-5 years of operations experience and previous people management experience. Working experience in a start-up will be an advantage
- Are located/willing to be located in Kuala Lumpur and are fluent in English and Chinese (preferred)
- Experience in B2C/DTC/eCommerce supply chain and operations management
- Inventory management tools that include both enterprise-level SAP/ERP systems as well as non-SAP/ERP
- Familiarity with Order Management Systems(OMS) and hands-on experience with Warehouse Management System (WMS) implementation and troubleshooting
- Willingness to be hands-on and deep dive into issues and existing processes
- Ability to navigate ambiguity, drive continuous improvement, and weather dynamic business/operations situations in a fast-paced scale-up environment
- Clear and prompt communication/escalation with stakeholders, with a positive attitude and willingness to collaborate and improve business outcomes
- Understand that personal growth is a result of self-awareness and coachability and bring both to the table
- Enjoy engaging in a highly ambitious and international environment in the heart of the most dynamic digital region in the world

**Your benefits upon joining include**:

- Joining the team of one of the most ambitious and fastest-growing startups in Southeast Asia, funded by Sequoia Capital
- Enjoy a lot of freedom and autonomy in building the most-beloved and fastest-growing SmileCosmetics company across Asia
- Grow as a person by getting autonomy in your work and exposure to a top-notch team coming from McKinsey, BCG, P&G, Unilever, Google, Meta, Amazon, Lazada, and co.
- Collaborate with colleagues in Singapore, Thailand, Hong Kong, Japan, Malaysia, Indonesia, and Vietnam
- Be rewarded with an attractive package (benefits and competitive salary

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