Intercompany Services Specialist

2 weeks ago

Petaling Jaya, Malaysia Elanco Full time

Education : EQUIVALENTEXPERIENCE

**At Elanco (NYSE: ELAN) - it all starts with animals**

**As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise.**

**At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.**

**Making animals’ lives better makes life better - join our team today**

**Position Brand Description**

This role is critical to the successful execution of multiple intercompany (manufacturing to affiliate warehouse) areas of responsibility including arrangement of domestic and international shipments, internal customer service for product shipments, ensuring that Export/Import requirements are met, and performing specific replenishment transactions. The Intercompany Services team is also responsible for monitoring affiliate inventory levels for their respective products and proactively providing recommendations to key stakeholders to ensure healthy inventory levels. Success factors for this role include strong communication skills, attention to detail, the ability to prioritize, exposure to logistics and manufacturing planning processes at Elanco, and the ability to work in fast-paced environment.

**Key Objectives/ Responsibilities**
- Responsible for exceptional customer service and trade compliance accuracy to internal and external partners for all shipments from manufacturing sites to affiliate warehouses.
- Transport planning, transport ordering, shipping documentation, monitoring of operational progress and associated exception handling.
- Verify and prepare export documents for compliance with local and international regulation.
- Monitoring freight payment and associated extra cost management (control of invoices which do not match system based freight and extra costs invoice accruals).
- Responsible for day-to-day communication with transport and logistics service providers, in particular when making provisions for peaks in transport demand and managing through capacity bottlenecks.
- Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, etc).
- Arrange export orders with additional attention because of the inherent complexity of these orders and different requirements by country.
- Return orders processing in coordination with cross-functional teams.
- Communicate clearly to key stakeholders any changes in product availability or delivery timing.
- Assist in coordination of new product launches within business/ affiliate are aligned with global launch maps and supply is available.
- Regularly review affiliate inventory levels and order due dates to identify changed requirements and priorities.
- Provide recommendations and risk management strategies for demand management processes and existing PO requirements.
- Perform purchase order creation and changes in SAP as needed, communicating all changes to key stakeholders in a timely manner.
- Build and maintain effective cross-functional relationships with Commercial Supply Chain and other business leaders (Global Supply Chain, Manufacturing, Regulatory, Quality, Finance, etc).

**Qualifications**
- Understanding of Supply Chain concepts, tools and business processes including knowledge Manufacturing Operations, Planning, Logistics, EX/IM, SAP, Warehousing, understanding of Quality and Regulatory
- Degree in Supply Chain Management (alternatively, CPIM certified or in progress) or applicable experience
- 2-4 years relevant experience in supply chain management, including hands-on experience in export order management and shipping document handling.
- Customer service focus, proven record of success in resolving conflicts and problem solving
- Effectively collaborates cross-functionally (Commercial, R&D, Manufacturing, Quality, Finance, Marketing, Sales), at the leadership and broader team level Excellent communicator; ability to influence broadly Proven learning agility

**Additional Preferences**
- Experience in Export and International Trade Project Management experience APICS certification
- Prior experience of handling India market will be an added advantage
- Multilingual will be an added advantage

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origi

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