I-customer Service Executive
6 months ago
**5 working days**:
- **Office working hour**:
- **Based in Wadi Hana, JB**
**Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.**
**Job Scope**:
- Manage incoming and outgoing phone calls.
- Handling client sales inquiries on social media platforms and webmail.
- Handling client queries through all other forms of communication channel.
- Actively follow up with prospective customers and persuade clients to sign up for our services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow up with clients to garner feedback for service improvements.
- Provide accurate, valid, and complete information.
- Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
- Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
**Requirements**:
- Ability to communicate (verbal written) in BOTH English and Mandarin
- Preferably specializing equivalent experience
- Able to learn independently
**Appreciate if you can include details below in the resume**:
**Current Address / Location**:
**Current salary**:
**Reason of leaving**:
**Expected salary**:
**Notice period**:
**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd**
**JTK Number: JTKSM 1252**
**Salary**: RM3,100.00 - RM4,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
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