I-customer Service Executive(Office)

3 months ago


Johor Bahru, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**5 working days**:

- **Office Working Hour**:

- **Based in Wadi Hana, JB**

**Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.**

**Job Scope**:

- Manage incoming and outgoing phone calls.
- Actively follow up with clients and persuade clients to sign up for our services.
- Provide accurate, valid, and complete information pertaining to client queries on

social media platforms, phone call, text and webmail
- Efficiently allocate jobs to therapists & update the system to schedule client

appointments.
- Coordinate with therapists to confirm & remind appointments.
- Coordinate bed delivery and collection logistics.
- Identify, assess customers’ needs and render assistance to achieve satisfaction

pertaining to their services with the company.
- Handle complaints, terminations, service extensions, trace and follow up on balance

payments and process refunds.
- Keep records of necessary customer interactions and enter all information required

into the company database and official WhatsApp group chats.
- Regularly send feedback forms to clients, generate and analyze reports to track

performance and areas for improvement.

**Requirements**:

- Ability to communicate (verbal written) in BOTH English and Mandarin
- Preferably specializing equivalent experience
- Able to learn independently

**Appreciate if you can include details below in the resume**:
**Current Address / Location**:
**Current salary**:
**Reason of leaving**:
**Expected salary**:
**Notice period**:
**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd**

**JTK Number: JTKSM 1252**

**Salary**: RM3,100.00 - RM4,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development



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