I-customer Service Executive(Office)
6 months ago
**5 working days**:
- **Office Working Hour**:
- **Based in Wadi Hana, JB**
**Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.**
**Job Scope**:
- Manage incoming and outgoing phone calls.
- Actively follow up with clients and persuade clients to sign up for our services.
- Provide accurate, valid, and complete information pertaining to client queries on
social media platforms, phone call, text and webmail
- Efficiently allocate jobs to therapists & update the system to schedule client
appointments.
- Coordinate with therapists to confirm & remind appointments.
- Coordinate bed delivery and collection logistics.
- Identify, assess customers’ needs and render assistance to achieve satisfaction
pertaining to their services with the company.
- Handle complaints, terminations, service extensions, trace and follow up on balance
payments and process refunds.
- Keep records of necessary customer interactions and enter all information required
into the company database and official WhatsApp group chats.
- Regularly send feedback forms to clients, generate and analyze reports to track
performance and areas for improvement.
**Requirements**:
- Ability to communicate (verbal written) in BOTH English and Mandarin
- Preferably specializing equivalent experience
- Able to learn independently
**Appreciate if you can include details below in the resume**:
**Current Address / Location**:
**Current salary**:
**Reason of leaving**:
**Expected salary**:
**Notice period**:
**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd**
**JTK Number: JTKSM 1252**
**Salary**: RM3,100.00 - RM4,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
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