Customer Service Associate

2 months ago


Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

**職位描述:**

病例協調員主要負責透過與患者家屬、醫生、醫院和航空團隊等各利益相關者聯絡,協調和安排患者的交通計劃。

案件協調員應透過履行一系列業務和行政職責來促進案件的順利執行。

**角色詳情**:
自始至終獨立協調監督航空醫療運輸案件。
- 及時處理協助請求(電話和電子郵件)。反應靈敏,回饋準確,能夠進行清晰的溝通和良好的傾聽技巧。
- 可以講普通話、印尼語或越南語。
- 成為需要醫療或旅行幫助的客戶的第一個聯絡人。
- 負責工作時間內分配給您的案件並負責管理任務。
- 能夠主動協調和獲取醫療索賠,報告分析並就繼續或完成服務交付的索賠資格提供建議。
- 根據公司的標準多走幾英里。提供卓越的服務和產品知識來培養技能。
- 能夠同時處理多項任務並支援其他部門。團隊合作的心態。
- 以活力和熱情迎接每一位顧客。
- 履行 3 個重要特質: - 專業、耐心和「以人為本的態度」。



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