Customer Service Associate
6 months ago
**Inquiry management (live chat / inbound and outbound)**:Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
- **Handle customer and driver complaints**: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
- **Match supply and demand**:Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.
- **Understand and follow the company procedures**: Provide accurate, valid and complete information by using the right methods/tools.
**Job Requirements**:
- Bachelor's degree or college experience preferred. Previous experience in customer support.
- Willingness to work weekends, early mornings, late nights, and occasional holidays.
- Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms.
- Trilingual; Mandarin, English & Bahasa - would be an added advantage.
- **A go-getter, and problem solver mindset** to proactively customize solution for each customer needs.
- **Acute sense of discernment and diplomacy** to arbitrate fairly on difficult cases and situations.
- **Good written and verbal communication skills **to communicate accurately within our customers.
- **Ability to multi-task**, prioritize, and manage time effectively.
**Salary**: RM3,000.00 - RM3,400.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
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