Customer Service Associate

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

Role Title : Customer Service L1 Service Associate - Work From Office mode - Location : 3rd floor, Infinite Centre, Unit L3-2, 1 Jalan 13/6, 46200 Petaling Jaya, Selangor. - Salary Package : up to RM4000 (Basic Pay), RM200 (R&R Allowance) - Medical & Hospitalization entitlement - Training is provided - Fully vaccinated applicants only - Able to start...

**Duties and Responsibilities: Customer Service Executive** - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. -...

Craftiviti is Hiring! Job Responsibilities include: - Advising customers on products and services. - Manage customized orders from customers. - Escalate complains and find solutions to resolve problems for a better customer experience. - Manage and grow Craftiviti Membership Points system. - Assist with walk-In customers and fulfilment and packing of...

Attend to the customers’ enquiries by providing the correct information regarding product and service offerings. - To sell services to the customers & convince the customers to secure the sale accordingly. - Remind and confirm customers’ appointment(s). - Proactively persuade customers to reconsider appointment cancellations. - Proactively inform...

**Inquiry management (live chat / inbound and outbound)**:Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner. - **Handle customer and driver complaints**: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction. - **Match supply and...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams. The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and...

Our Customer Experience team is more than just a group of individuals - we are a close-knit family dedicated to creating meaningful and lasting connections with our customers. As a tight-knit team, we believe that our collective strengths are far greater than the sum of our individual talents. We value individuals who are self-starters, collaborative and...

**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...

Job Scope **Key Result Areas/Deliverables** - _Efficiently and appropriately handle customers’ queries and complaints._ - _Increase satisfaction levels with dissatisfied customers._ - _Provide efficient trafficking - When visitors arrive and people phone, a receptionist must know what the company does and where everyone is situated, including product or...

**What success looks like in this role**: - Performs the more difficult, complicated, or problematic administrative tasks in support of contracted services, requiring discretion and judgement. - Review documents for compliance with requirements; determine appropriate disposition and make necessary changes; maintain internal reporting mechanisms (logs,...

**About The Association** Combining the strengths of the **American Institute of CPAs **and the **Chartered Institute of Management Accountants**, we empower the world’s most highly-skilled accountants - CPAs and CGMA designation holders - with the knowledge, insight and foresight to meet today’s demands and tomorrow’s challenges. We drive a dynamic...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align with company goals and...

An MNC Retail Company is seeking a dynamic and experienced **Customer Service **Associate **in Fashion Apparel Industry at **Tropicana Gardens Mall & Pavilion KL.** **As a Customer Service Associate, you will be responsible for**: - Take care of the stocks, inventory, mannequins and any items within the store - Provide excellent customer service by...

We are seeking an experienced & competent Associate level who can assist the Director, Corporate Services. Ideally 1 to 3 years of experience. IT savvy. **Responsibilities**: Deliver excellent service to the client. Act as a primary point of contact for a portfolio of clients, advising on corporate governance, compliance issues, and statutory...

**Job description**: - Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...