Customer Service Associate
2 weeks ago
**Duties and Responsibilities: Customer Service Executive**
- Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding clients’ products and customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required and update in system.
- Completing call notes and call reports as necessary and updating them in the system.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
**Requirements**:
- Experience in a call centre environment.
- Excellent command of spoken and written English
- Ability to work with others in a close manner.
- Good multi-tasking skills (ability to handle calls and digital communication).
- Working hours shifts 9hrs shift (includes 1hr lunch) Weekend/Public holidays.
- Fluent spoken Mandarin and/or Cantonese would be an added advantage
- Must have own transport
**Education & Experience**
- SPM or equivalent
- 1-2 years of experience in a call centre environment
- Knowledge of customer service practices and principle
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skill
**Salary**: RM2,800.00 - RM3,800.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin would an advantage (required)
- English (required)
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