Customer Journey Execution Specialist

7 months ago


Petaling Jaya, Malaysia FrieslandCampina Full time

What we ask
- Minimum 5 years of relevant working experience
- Bachelor Degree in business or relevant field
- Good knowledge in HoReCa & Bakery market in Malaysia
- Strong in making presentation via PowerPoint and data driven decision making.
- Willing to travel within Malaysia for onsite demos, roadshows etc
- Experience in event and project management
- Have a good understanding about brand and channel management
- Fluent in both spoken and written English

What we offer
- Vacancy descriptionKey accountabilities Execution of channel/customer-centric plans:

- Contributing to OTIF executing country plans at the right touchpoint(s) and interactions. Customer journey execution specialists ensure the right experience for our customers in all interactions with FC-P (both off
- online). Marketing execution
- Together with Channel Managers safeguard the consistency of our brand assets & and marketing execution

Facilitate Channel and Category growth in MYSG by focusing on key tasks under our agile commercial execution framework;
Mental Availability
- Support channel lead in execution of exhibitions, social media and website communications contents while safeguarding the consistency of our marketing and brand assets.
- Work with channel lead to develop sales materials for sales team
- Coordinate with distributors, baking/cooking schools and/or chef buddies to organize masterclass with our Brand Ambassadors.
- Execute perfect store at bakery ingredient shops based on channel strategy.
- Support channel lead in executing sponsorship strategy

Customer Preference
- Facilitate the key account conversion by helping put together pitching deck, marketing launch plan for LTO, tracking of local bakery and Coffee & Tea trends, arrange ideation sessions in close consultation with channel lead, Key Account Manager, Chef/Barista and Customer.
- Execute channel campaigns including tracking report for promotional sell out activities.
- Lead execution of planned roadshows with distributors and wholesalers.
- Update and maintain leads conversion list from events and roadshows.

Relevant Portfolio
- Core task of this position is execution based, so in this case around the execution of the launch of new NPDs.



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