Matchmaker (Customer Service Executive)

1 month ago

Bangsar, Malaysia Lunch Actually Sdn Bhd Full time

About Lunch Actually
We are Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Lunch Actually aims to provide a safe, convenient, and non-intimidating avenue for busy professionals to meet.

Our Culture
We embrace the entrepreneurial spirit, daring to dream and turning those dreams into reality. Our team values integrity, commitment, and creativity while practicing an open-door policy that fosters respect. Through well-defined policies, procedures, and programs, we empower our staff to reach their full potential. Our focus is always on our people, providing opportunities for skill development, career advancement, and goal achievement. In addition, we offer competitive compensation, commission packages, and foster a positive organizational culture.
We are looking for a dedicated, passionate and talented Matchmaker that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.

**Responsibilities**:

- Plan, coordinate, and schedule dates for clients
- Consistently achieve individual as well as team monthly KPI targets
- Active and outward-bound communication with clients on a day-to-day basis (via chat and phone calls)
- Respond to clients' inquiries promptly and provide support when needed
- Provide sound dating advice when asked by clients
- Listen to clients' feedback and perform service recovery when necessary
- Provide ad-hoc operational and events support
- Provide feedback on the date coordination process and suggest ideas to improve customer satisfaction
- Would have passion for people
- Possess excellent interpersonal, written, and oral communication skills.
- Multilingual - Mandarin and Cantonese speakers are preferred due to the client database.
- Experience within a Customer Service, Customer Success, or Sales Operations / Support role is a huge plus.
- Diploma or Bachelor’s Degree in any field. Business, Marketing, Mass Communication, Psychology, or equivalent major is a plus.
- Diligent and willing to go the extra mile for your clients
- Detail-oriented and able to perform under pressure with integrity and good work ethics
- Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles
- Able to communicate professionally and confidently with high-profile clients
- Able to work one day of the weekend (either Sat/Sun).

**Benefits**:

- Competitive commission package outside of basic salary pay
- No field work; you will be working comfortably in our cozy and fun office (Menara UOA, Bangsar).
- No shifting. You will work 5 days a week from 10 a.m. to 7 p.m.
- Learn and grow with the team - product and communication training will be provided
- Full equipment support
- A healthy organizational culture that encourages work-life balance, with a comprehensive leave package + flexible work hours (limited).
- Young and startup-like working environment, led by experienced leaders and serial entrepreneurs.

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