Cluster Lead

4 weeks ago

Petaling Jaya, Malaysia DHL Full time

Job Description and Accountabilities
- Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
- Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.
- Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.
- Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
- Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
- Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
- Plan, manage and control cost-effective delivery of services.
- Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center’s auditKPI.
- Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence.
- Take ownership of escalation or handle critical concerns raised by the business.
- Support the development of future process experts.
- Regularly review KPIs or performance indicators
- Identify training needs and opportunities to develop a highly skilled functional department.
- Periodically review manpower needs and back-up plans for each team to ensure seamless delivery to business partners.
- Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge,experience and best practice thereby ensuring quality is maintained through staff transition.
- Support team member as and when needed, showing monitoring abilities as well as management and motivation of the team members.
- Sharing Best Practices and supporting analytics on Invoice Processing for meeting Automation KPI's.
- Ensure quality is being maintained with accuracy, completeness, timeliness and without duplication.
- Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and are compliance and adhere to GOM.
- Assist in project rollout, testing and guide the team on project implementation from service line perspective.
- Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes /outcome of the SPR discussion.
- Work according to Internal Controls / CRISP requirements, handle audit query and provide mitigation plan whereneeded.
- Proactively identify process improvement opportunities and discuss with the business partners.
- Review IRM's / Issue Log regularly and follow-up on the open items to resolve issues in a timely manner.
- Review Balance Sheet recon are properly reconciled on a monthly basis with team, proactively discuss and follow with the business partner and clear the aged items.

Educational Qualifications
- Degree Holder or equivalent by experience.

Expected years of experience
- At least 5 years above of work experience, preferably in a finance environment (similar or comparable position in a Shared
Service Centre is an advantage)

Knowledge & Skills
- Passion for People
- Passion for leading and developing skills
- Respectful of individual and cultural sensitivities
- Relentless in building and sustaining high performing teams
- Strongly committed and adept in giving feedback to people to build confidence and competence
- Team player and able to work in a multi-cultural environment
- Rigorous in seeking talent and building on potential

Passion for Quality and Continuous Improvement
- Passion for doing things right the first time
- Relentless in solving problem and issues
- Strongly committed and adept in addressing business and customer issues
- Rigorous in analyzing data from multiple systems

Passion for Customers
- Driven to support business priorities
- Cross-department consultation and collaboration
- Commitment to Excel
- Taking Direction and Responsibility
- Building & sustaining effective professional relationships

Business Acumen
- Constructive Challenge
- Strong process knowledge
- Well verse of all CRISP Control and Audit requirement
- Strong communication and influencing skills
- Proven ability to plan, organize and drive change
- Possessed strong anal

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