Lazada Live Chat Officer

6 months ago


Subang Jaya, Malaysia Radius GSA SDN BHD Full time

For registration please

WhatsApp 014-630 8901

**Position**:

- Lazada Customer Service

**Location**:

- Subang Jaya

**Working day**:

- 5 Days a week

**Salary**:

- RM3000

**Job Brief**:

- **The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product.
- The role reports directly to the Team Leader of Customer Service.

**Responsibilities**:

- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.

**Job Requirements**:

- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly

**Working Location**:

- Subang Jaya

**Basic Salary**:

- RM2400 - RM3500

**5pm Allowance**:

- Upto RM300

**Attendance Allowance**:

- RM200

**Job Type**:

- Full-time

**Salary**: Up to RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus


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