Customer Service Inbound, Live Chat

**Job Overview**:We are seeking a dynamic and versatile individual to join our team as a Customer Service Live Chat cum Copywriter. In this role, you will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging. **Responsibilities**: **Live Chat Support**:Provide prompt...

**Position title : Customer Relations Unit - OAS (Online Assisted Service)** **Location : Bandar Sunway** **Working Days : Rotational Shift** **Responsibilities**: - To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level. - Handling incoming calls and enquires from...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**Anton Paar Malaysia Sdn Bhd | Subang Jaya, Regional Office APAC**: In this position you are the first and foremost contact point for a large number of customers who are seeking information online. You will be responsible for operating the live chat, answering questions concerning Anton Paar as a company and competently advising, supporting and informing...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

JOB SCOPE : • Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company products. • Assist and resolve customers' inquiries with their Grab services, payment issues, Grab orders, Grab Apps, etc. REQUIREMENT : • Good English communication skills...

Job Description:We are seeking a highly skilled Inbound Service Representative to join our team in Malaysia.About the Role:The successful candidate will be responsible for attending and resolving customer inquiries via phone call, email, or live chat.Regularly contacting customers to ensure their experience with our products is satisfactory.Able to work on...

Job Description:We are seeking a highly skilled Inbound Service Representative to join our team in Malaysia.About the Role:The successful candidate will be responsible for attending and resolving customer inquiries via phone call, email, or live chat.Regularly contacting customers to ensure their experience with our products is satisfactory.Able to work on...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Job Description ~ CPD E-Beauty advisor (livechat)** **_Main task & Responsibility : _** 1. Responds to consumers queries in Live Chat 2. Answer consumers questions on Brand/Products, convert and upsell 3. Proactively engage with customers 4. Incentivizes consumers to leave rating and review 5. Able to talk with online consumers vs in person Experience...

**Inquiry management (live chat / inbound and outbound)**:Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner. - **Handle customer and driver complaints**: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction. - **Match supply and...

**Inquiry management (live chat / inbound and outbound)**:Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner. - **Handle customer and driver complaints**: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction. - **Match supply and...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**JOB HIGHLIGHT** - Must have own transport - Fun, Engaging Work Environment. - Full training provided **JOB DESCRIPTION** - Must be able to communicate in English. - SPM leavers who are interested to start their career in a call center are also encouraged to apply. - You are required to work on rotational shifts. - Problem solvers and ability to perform...

**Position title : Customer Relations Representative** **Location : Bandar Sunway** **Working Days : Rotational Shift** **Responsibilities**: - To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level. - Handling incoming calls and enquires from customers with...

**Salary Basic**:RM2000 + Allowances **Position**:Customer Service Executive (Inbound) **Location**:Ara Damansara, Petaling Jaya **Working Days**:5 days, 2 days off **Working Hours**: Rotational Shift (8 working hours + 1 hour lunch break) **JOB REQUIREMENTS**: - Must be able to communicate in English. - SPM leavers who are interested to start their career...

To manage all inbound operations and ensure the team meets all KPIs including but not limited to zero inbound errors, zero backlog on inbound floor. - To produce reports for inbound and monitor the performance based on the reports - To monitor the process and propose improvements that can give performance gains to the team - To motivate, train, coach,...

Under Customer Relation Unit - Required 90% writing **Job Types**: Full-time, Contract Contract length: 12 months Pay: RM2,800.00 - RM3,700.00 per month Schedule: - Day shift - Night shift - Rotational shift **Experience**: - Customer service: 2 years (required) - Live Chat: 1 year (required)

**Customer Service (Inbound / Outbound Calls)**: - Able to effectively communicate with doctors, patients and others, providing good customer service. - FRESH GRADUATES are encouraged to apply.