Front Office Agent
6 months ago
Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Registers and rooms all arrivals according to established procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel system.
- Maintains cashier float and ensures accurate daily report of all money received.
- Cashes Hotel guest’s travelers checks and assists with currency exchange.
- Keeps abreast of all modifications to accounting policies and procedures.
- Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.
- Is knowledgeable of all special promotion procedures.
- Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
- Performs audit balances and prepares all works for audit in an orderly fashion.
- Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
- Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at all times.
- Is fully aware of the credit policy.
- Has full knowledge of Solaire Manila standards.
- Ensures guest receives prompt attention and request will be fullfilled immediately.
- Ensures guest satisfaction during his/her shift.
- Maintains a neat and tidy appearance at all times.
- When assigned, handles the Call Center Back Office and does the following tasks: Answers phone calls and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Performs rooms controlling; blocking of rooms for all arrivals, ensuring the guest’s room preferences is met.
- Assists guest in the event of a possible room transfer; calls the bell service for luggage assistance.
- Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.'
- Monitors the Saflok system and report to the Duty Manager any discrepancies found in the system
**Qualifications**:
- **Job Requirements **_
Education
- Certification holder in Hospitality Management or related disciplines
Work experience
- Relevant experience of Front Office in the Hotel industry is an advantage
Relevant skills
- Knowledge of Hotel facilities and services
- Initiative, organized and detail-oriented; excellent communication and interpersonal skills
- Good command of both written and spoken English; knowledge of another foreign language is an advantage
- Male, at least 5’ 8” in height; female, at least 5’ 4” in height
**Job Types**: Full-time, Permanent
**Salary**: RM18,000.00 - RM22,000.00 per month
**Benefits**:
- Health insurance
- Meal allowance
- Opportunities for promotion
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
**Language**:
- Mandarin (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
-
Front Office Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full timeJoin Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! Location: Arte Mont Kiara, Kuala Lumpur **Salary**: RM2,800 - RM3,200 Benefits: Meal Allowance Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd...
-
Front Office Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full timeJoin Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! - Location: Arte Mont Kiara, Kuala Lumpur - Salary: RM2,500 - RM3,500 - Benefits: Meal Allowance - Preferably able to speak Chinese Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality...
-
Front Office Agent
6 months ago
Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full timeFront Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities: **1. Guest Services**: - Welcome guests as they arrive at the hotel. - Check guests in and out, ensuring a smooth process. - Provide...
-
Reservations & Front Office Agent - Hyatt Place
7 months ago
Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full timeSummary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the...
-
Front Desk Agent/night Auditor
6 months ago
Kuala Lumpur, Malaysia Redac Gateway Hotel Full timeTo ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. Responsibilities: Night Auditor: - Performs all audit procedures according to the Hotel policy on a daily basis. - Performs all required audit reports. - Verifies the status of all wake-up call requests and...
-
Front Office Assistant
3 months ago
Kuala Lumpur, Malaysia Sani Hotel & Travel Sdn Bhd Full timeResponsibilities - Front desk telephone answering - Handle room booking via phone, internet and walk - in. - Check in & check out room guest. - Department coordination ensuring room guest comfort - Guest relations - Cashiering - Night auditor. - Processes reservations from the sales office, other hotel departments, and travel agents. - Open and close the...
-
Front Desk Agent
6 months ago
Kuala Lumpur, Malaysia Club Med Full time**Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...
-
Guest Service Agent
7 months ago
Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time**PROFILE**: - Minimum SPM or Diploma in Tourism Management. - Minimum 2 years successful track record at a managerial level. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good...
-
Front Office Assistant
7 months ago
Kuala Lumpur, Malaysia AK Star Sdn BHd Full time1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full timeTo achieve a maximum occupancy and average rate at all times. - To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office. - Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets. - To coordinate closely on room availability with the sales dept. - Adhere to...
-
Guest Service Agent
8 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Duty Manager
3 months ago
Kuala Lumpur, Malaysia Days Hotel & Suites by Wyndham Full timeSell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques. - Promote the Hotel’s (and WYNDHAM generally) products and services. - Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region. - Develop and maintain a regular pattern of sales calls. - Prepare and execute action...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Manhattan Group Full time**Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24083919 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Mgr-front Office
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23209630 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Kuala Lumpur, 168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...
-
Front Office Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24087641 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...
-
Mgr-front Office
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24072411 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
-
Front Office Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24022965 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
-
Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24043113 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...