Customer Support

5 months ago


Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Responsibilities**
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products
- Working in virtual teams distributed globally.
- Working with desperate and demanding client groups.
- Providing technical support on windows/ Linux based env.

**Requirements**:

- Japanese language proficiency level N1 mandatory.
- Experience of Managed File Transfer products (Connect: Direct, Sterling B2B integrator, Sterling File Gateway, etc).
- Experience in cloud technology /Kubernetes /OCP.
- Hands on experience in transmissions protocols (sFTP, C: D etc ).
- Good understanding of the Secure plus protocols (TLS /SSL etc).
- Hands on administration experience of Windows and Unix, operating systems.
- Windows/Unix scripting experience and XML coding.
- Unix/Windows Connect Direct support experience.
- Flexible to support extended/ out of working hours on call during Sev-1 issues/ critical situations.

**Benefits**:

- Hybrid Mode
- Contract Renewable
- Flexible work environment

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus



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