Customer Support Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time
Customer Support Role at Cartrack

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities
  • Ensure customer data is accurately entered and maintained for seamless future access.
  • Maintain high customer care service standards across all customer-facing personnel.
  • Process orders, prepare correspondence, and fulfill customer needs to ensure maximum satisfaction.
  • Stay knowledgeable about our products and services to provide expert support.
  • Deliver exceptional customer experiences through professional and polite interactions.
  • Develop and implement strategies for effective customer support.
  • Participate in initiatives to improve customer service standards.
  • Establish best practices for customer support and provide advice on technology integration.
  • Investigate and respond to customer inquiries and complaints.
Requirements
  • Escalate issues to relevant departments and ensure proper follow-up.
  • Provide high-quality customer service and maintain excellent phone etiquette.
  • Support customer activities and schedule tasks efficiently.
  • Assist with administrative duties and perform ad-hoc tasks as required.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Customer Support SpecialistEmerald Zebra is seeking a highly skilled and multilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Responsibilities:Respond to customer inquiries and troubleshoot...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    At Hunters International Sdn Bhd, we are seeking a highly skilled Customer Support Specialist to join our team. As a bilingual service consultant, you will be responsible for providing exceptional customer service to clients via phone calls. Your key responsibilities will include:Delivering excellent customer support and services, with a focus on patient...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Emerald Zebra. This role is ideal for individuals with strong communication skills and proficiency in Mandarin, as well as fluency in English.About the RoleAs a Customer Support Specialist, you will be responsible for providing timely and accurate solutions...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    About the Role:We are seeking a highly skilled and experienced Sales and Customer Support Specialist to join our team at Summit Next Technologies Sdn Bhd. As a Telesales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in the Forex industry.Responsibilities: De-escalate situations involving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Job Title: Customer Support Specialist - Mandarin SpeakerEmerald Zebra is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the China region, with Mandarin being an essential language skill.Key...

  • IT Support Specialist

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full time

    Job Title: IT Support SpecialistJob Summary:Provide exceptional customer service and technical support to internal clients.Resolve system issues and manage escalation to 2nd Line.Improve and update Knowledgebase.Familiar with multichannel service delivery and communications.Key Responsibilities:Own and track tickets within SLAs.Identify, resolve or manage...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Key Responsibilities:Ensure customer database accuracy and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full time

    Mainframe Support SpecialistJP Caliber is seeking a highly skilled Mainframe Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support for our mainframe systems.Key Responsibilities:Provide L2 support for Core & CardsWork with Oracle, MSSQL, and MYSQL databasesDevelop and maintain SQL...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a highly skilled Client Support Specialist to join our team at Glints. As a key member, you will be responsible for ensuring the optimal performance of our systems by proactively monitoring system metrics, providing timely support to customers, and collaborating with internal teams to resolve technical issues.Key Responsibilities:Ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full time

    At SEER S&R, we are seeking a highly skilled and motivated IT Application Support Specialist to join our team. This is an excellent opportunity for a talented individual who is passionate about delivering exceptional customer service and technical support.The successful candidate will be responsible for providing timely and effective support to our internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Job Title: Senior Support Specialist L2/L3We are seeking a highly skilled Senior Support Specialist L2/L3 to join our team at Oxydata Software. As a key member of our support team, you will be responsible for providing technical support and troubleshooting expertise to our customers.Key Responsibilities:Provide technical support and troubleshooting expertise...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IFloss Dental Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at IFloss Dental.This is a dynamic role that requires exceptional organizational, communication, and problem-solving skills.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    We are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.Main Responsibilities:Proactively maintain branch...

  • IT Support Specialist

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    **Job Summary** We are seeking a highly skilled IT Support Specialist to join our team at Cartrack. The successful candidate will be responsible for managing IT technical activities to achieve operational outcomes, including timelines, expected stakeholder experience, and prioritizing and allocating workflow. **Key Responsibilities** Provide timely and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Hunters International Sdn Bhd. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our Directors, ensuring the smooth operation of our office and contributing to the success of our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    Glints is a dynamic and innovative company seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional support to customers experiencing system issues, ensuring prompt and effective resolutions.Key Responsibilities:Handle incoming calls and requests from customers regarding system issues.Collaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia World Courier (Malaysia) Sdn Bhd Full time

    We are seeking a Customer Experience Specialist to provide exceptional service to our clients. The successful candidate will be responsible for managing client relationships, resolving issues, and ensuring that customer needs are met.Key Responsibilities• Monitor and track shipments using our systems• Provide accurate and timely information to clients•...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Company Overview:As a leading global financial markets specialist, we provide transparent and easy access to financial markets for retail clients worldwide. With a strong presence in Southeast Asia, our headquarters is based in Malaysia.Job Location: KLCC area, accessible via KLCC LRT StationShift Hours:8:00 AM - 5:00 PM (Day Shift Office-based)2:00 PM -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Job Title: Senior Support Specialist L2/L3At Oxydata Software, we are seeking a highly skilled Senior Support Specialist L2/L3 to join our team. This role will be responsible for providing technical support and troubleshooting expertise on Informatica, Teradata, and Hadoop platforms.Key Responsibilities:Provide technical support and troubleshooting expertise...

  • IT Support Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full time

    Job Position: IT Application SupportJob Description :Responsibilities :Advocate for Customer success and manage customer expectations.Resolve system issues and escalate to 2nd line support as needed.Improve and update knowledge base for better service delivery.Support internal clients with system admin tasks and product knowledge expertise.Communicate...