Customer Service

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

**Primary Job Purpose**: Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction. Work effectively with all peers and teams in Finance,...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

1. Customer Service Executive will be responsible for daily communication with customers, warehouse team and operations team in Seremban for daily transport arrangement and storage movement. 2. Manage daily operations job including inbound and outbound delivery -cross border, and import / export shipments. 3. Compilation and submission of billings,...

Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met. - To coordinate and monitor for import & export shipments, transportations, and custom clearance - Updating necessary information in our integrated logistics system. - Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. -...

Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met. - To coordinate and monitor for import & export shipments, transportations, and custom clearance - Updating necessary information in our integrated logistics system. - Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. -...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

Communicating with customers for daily orders as well updating on existing orders status. - Resolve any customer enquiries. - Coordinate with customers / agents and follow up on relevant documents. - Checking for new orders / Request of Transport (ROT) in the designated system and printing out the Consignment Note / Port Gate Pass for truck planning. -...

Job Responsibilities: 1. To liaise and follow-up closely with customers on daily order, shipment and enquiries 2. To solve customer enquiries regarding any issues arise relating to the order 3. Ensure customer request and enquires are attended promptly 4. To liase and work closely with warehouse operation team regarding all job order and...

Key Responsibilities: - Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter. - Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation. - To coordinate with 3rd party logistics...

**Title **:Customer Service Assistant **Nature of business **:Shipping and trading company **Working days **:Monday to Friday (9:00am - 6:00pm) **Location**: Kawasan 13, Port Klang **Job descriptions**: - Assist Marketing Team to prepare quotation to new Customers. - Build up business relationship with the new customers for future business. - Check...

Attend to Customers enquiry - Support and response according to Customer needs - Perform daily operation tasks such as issue sales order when received customer PO - Follow up status of goods to make sure on time delivery - If knowledgeable with export experience is advantage - Update any related information to sale report - Good communication and positive...

Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met. - To coordinate and monitor for import & export shipments, transportations, and custom clearance - Updating necessary information in our integrated logistics system. - Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. -...

Job Scoop 1. Prepare Quotation for ocean freight, sea freight and custom clearance 2. Check the freight cost 3. Follow up on booking 4. Place booking 5. Prepare S/I, HBL and MBL 6. Check port system on vessel status 7. Check port system on container status 8. Co-respondance with oversea agent on enquiry and booking 9. Follow up shipment status with...

**Nature of Business**: Logistic & shipping company - **Location**: Kawasan 13 Port klang - **Working Days**: 5 days ( Mon-Fri, 9am - 6pm) - **Salary**: RM2200-RM2500 **Job Requirement**: - Minimum SPM or Diploma in Logistics - At least 1 year experience in Logistics Shipping. - Smart & love communicate with people - Assist the marketing team in preparing...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...