Customer Service Specialist

7 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

**Responsibilities**:

- Identify and resolves customer inquiries/issues accurately.
- Educate the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
- Maximizes opportunities to up sell or cross-sell Bank’s products and services which meet customer’s needs.
- Updates customer data and other relevant information into the relevant systems (as required) accurately.

**Key Requirements**:

- At least a recognized Diploma. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
- Strong customer service mind set with good communication and excellent problem solving skill.
- Resourceful, proactive, attentive to details and a good team player.
- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred.

**Additional Info**:

- Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement).
- 9.5 hours per shift including 1 hour break (_additional 0.5 hours comfort break_) Rest 2 days (Off day may be split).
- 8.5 hours shift - Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours).
- 1 month classroom training (Mon - Fri, 9am - 6.30pm) _Mandatory attendance._

**Salary**: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have at least 1 year of working experience in your most recent job?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)
- Mandarin (preferred)



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