Customer Service Representative
6 days ago
**Requirements**:
- Excellent communication and presentation skills
- Proficient in speaking and reading Mandarin language
- Shift Rotation (Morning Shift 9:00am-3:30pm) / (Night Shift 3:30pm-10:00pm)
- IMMEDIATE INTAKE
**Responsibilities**:
- Identify and assess customers’ needs
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt or respond to different types of customer character
- Ability to multi-task, prioritize, and manage time effectively
**Benefits**:
- EPF, Socso included
- Bonus Provided
- 20% discount on orders placed through your own account using EASI Food App
Additional Benefits
- Allowance Provided
- Training Provided
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