Card Disputes Agent

2 weeks ago

Kuala Lumpur, Malaysia Wise Full time

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our _Card Fraud_ _Team_ and our_ Dispute and Chargeback Team from the merchant side_ of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind.

Our Card Dispute and Chargeback team is spread across our Tampa, Austin, Budapest and Tallinn offices, and we are now looking for agents to join our new team, based in **Kuala Lumpur** to bring their impact to our mission.

**What you'll get to do**:

- Deep dive into customers' disputes and take appropriate actions.
- Process card chargebacks and provide required information to our partners and the card scheme.
- Learn and understand the relevant regulations and guidelines.
- Work with our dedicated developers to identify and support improvements.
- Report when appropriate to partners, card schemes and authorities.

**What we're looking for**:

- You are a **Malaysian Citizen**. Please note that we can't move forward with applicants that are currently on a Malaysian Permanent Residency, or under any work-related visas.
- Previous experience with disputes or compliance.
- Some experience being part of a driven high performing team.
- Punctuality, independence and proactivity.
- Strong attention to detail.
- Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
- Some experience handling independent parts or entire projects.
- Fluency in English (written and verbal) is a must.

**It would be nice if you have**:

- Experience working within a cross-office team.
- Experience within card issuing, acquiring institutions or merchants
- Some experience working with regulatory or product compliance.
- Proficiency in additional language skills

**What do we offer**:

- Starting salary: MYR 72,000
- Numerous great benefits in our Kuala Lumpur office

**Key benefits**:

- Flexible working - While you are expected to work from the office for 3 days a week, we get that flexibility is essential and you're trusted to do the right thing and be responsible
- Paid annual holiday, sick days, parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
- What is your experience working on Card Disputes and Chargebacks? Provide an example of how you handled Card Dispute or Chargeback situations.
- As a customer, did you have personal experience with having to dispute a card transaction or request for chargebacks? What were your thoughts on the process? If none, share your thoughts of the ideal process in resolving your card dispute/ request for chargeback.

LI-DK29

**Salary (annual)**
- RM72,000—RM72,000 MYR

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.
- If you want to find out more about what it's like to work at Wise visit _Wise.Jobs_._
- Keep up to date with life at Wise by following us on _LinkedIn_ and _Instagram_._

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