Mandarin Customer Service

**Job description**: - Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align...

Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

Fresh graduates are encouraged to apply.Welcome SPM/Diploma/Degree Graduate.Can speak and read in Mandarin & English.Previous working experience in customer service, or customer service related field is an added advantage but not essential.Knowledge in handling basic computer (Microsoft Excel/Word etc).Good communication and interpersonal skills.Willing to...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**LOCATION**: - Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station ) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our products and service;...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

Job Responsibilities: - Providing high quality Customer Service to high valued customers. - Following SOPs while assisting customers in their requests. - Using company resources and other channels to assist in fulflling requests. - Assist professionally in written and verbal communication. - Provide day-to-day support to mobile apps, e-Commerce,...

Responsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...

**Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At Least SPM or SKM Certification - Able to speak, listening, and writing in Mandarin / Cantonese - Age group 18 to 55 years old - Non-Malaysian (Spouse Visa Required) - Malaysian **JOB...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

**Location** Our office is located at Symphony House, Ara Damansara, Petaling Jaya, which is conveniently accessible by LRT Ara Damansara Station (just a 10-minute walk). We also offer a FREE shuttle service from the LRT station to the office according to a selected schedule. **Why Join Us?** - **Dynamic Environment**: Thrive in a fast-paced, high-volume...

**Salary**:Basic + Allowance **Working days/hours**:Rotational **Requirements**: - Atleast have SPM Certificate or SKM Level 3 - Age 18 - 55 years old - Able to work rotational shift (9 working hour including 1 hour break) - Able to speak, reading and writing in Mandarin - No exp or **1 year experience** encouraged to apply - Training will be provided -...

**Location : Damansara Uptown, PJ (Nearby MRT TTDI)** **Preferred IMMEDIATE joiner !!!** **Responsibilities**:  Filter content from the client's website. You will also perform data and research functions.  Provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints.  Identify and escalate...

**Job Scope** - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Conduct necessary analyses to address customers' issues, and provide regular...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

**Responsibilities** - Maintain relationships with carriers and customers. - Solve customer and carrier problems and help resolve issues. - Generate and analyse the SLA reports - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Deliver excellent customer service and handle incoming customer calls regarding...