Incident Manager

Overseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to...

JOB PURPOSE: To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management To coordinate strategic planning's to develop...

**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

Responsibilities: Point of escalation of infra related incident and respond to incident. Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel's Incident and Problem Management process. Log detailed and accurate information about incidents and maintain comprehensive documentation, including incident...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

Qualification - Degree in the field of Information System/Computer Science - Practitioner Certificate in Service Management (desirable) - ITIL Foundation certified (desirable) - More than 3yrs work experience in IT field Job scopes - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business...

Incident & Problem Management To manage & deliver the incident management functions & capabilities in order quickly restore impacted services Manage timely incident/user queries and resolution to deliver value (maximize systems availability, improve service levels, optimize costs, improve convenience and satisfaction) to external and internal customers To...

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

Key Responsibilities: Act as the primary point of contact for all incidents and problems Respond to incidents and problems in a timely and effective manner Establish procedures and guidelines for incident and problem management Coordinate with other teams to resolve incidents and problems Identify common issues across teams and services Implement preventive...

Employment TypePermanentClosing Date20 May :59pmJob TitleIncident ManagerJob SummaryJob Description:We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best...

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

Critical Incident ManagerResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

Employment Type Permanent Closing Date 8 Sept 2023 11:59pm Job Title Incident Manager Job Summary As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers. **Job Description**: We're Australia’s leading telecommunications and technology company. And, with a presence in more...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Employment TypePermanentClosing Date8 Sept :59pmJob TitleIncident ManagerJob SummaryAs a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers.Job Description:We're Australia's leading telecommunications and technology company. And, with a presence in more than 20 countries, we're...

Job Title: Executive - Incident & Problem ManagementJob Summary:The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and driving...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...