Order Experience Representative, I

1 week ago

Penang, Malaysia Zebra Technologies Full time

**Remote Work: Hybrid**

**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.

Let’s create tomorrow together.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
orders, responding to inquiries from management, Zebra’s sales teams and the customer.

**Responsibilities**:

- Learns and applies knowledge of Zebra’s systems, processes, and philosophies around management of product and/or service contract orders.
- Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
- Provides price quotes on request.
- Ensures proper recording and tracking of all assigned orders
- Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
- Escalates any new or complex problems to management for assistance
- Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped

product, resolution of other issues etc.
- Adheres to OEX customer strategy, leads by example and follows our customer principles.
- Delivers a positive ordering and invoicing experience to our customers and partners.

**Qualifications**: Minimum Education**: High School or equivalent

**Minimum Work Experience (years)**: None

**Key Skills and Competencies**:

- Strong data entry skills with attention to detail and quality.
- Strong process adherence.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Customer service values / orientation.
- Solid professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.

**Position Specific Information**:

- Travel Requirements - 0%
- Able to telework - Yes, 100%
- Personal Protective Equipment (PPE) Required - No
- Safety Sensitive Role - No

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