Customer Service Representative

3 weeks ago

Penang, Malaysia COMET Group Full time

Date: Feb 14, 2024- Division: Plasma Control Technologies (40000002)- Location: Penang, MY- Requisition ID: 8205To complement our team, we are looking for a customer
- and team-oriented individual for our Plasma Control Technologies division at the Penang site as a

**Customer Service Representative**

For 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

To this end, we work and research on the basis of X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Plasma Control Technologies (PCT) division, we manufacture specialized components that are required for the precise control of plasma processes and are used in the production of memory chips or touch screens for sensors, smartphones or tablets.

**Responsibilities**:

- Monitoring and acknowledging customer demand signals using customer portals
- Respond to all Customer communication messages promptly
- Have regular meetings with the customer buyers to maintain strong relationship
- Own primary accountability for OTD performance 100% per Customer contract
- Maintain Customer orders from entry in SAP to final goods delivery
- Place and track factory orders with Comet locations worldwide to maximize OTD
- Expedite Customer orders with Planning and other functions as needed
- Manually maintain scheduled ship dates in SAP for intercompany POs and Sales Orders
- Ensure proper shipments to Customers’ and Comet’s locations
- Maintain customer portal with delivery data based on scheduled ship dates and factory of origin
- Invoice all Customer deliveries daily for both standard orders and consignment consumption
- Own resolution of order and delivery related Customer problems / escalation processes
- RMA quotation and shipment follow up
- Provide backup support for other CSRs during absence
- Additional accounts and projects may be assigned, as required

**Requirements**:

- Bachelor's Degreee in any discipline with minimum 5 years of Customer Service Experience in MNC environment
- Experience in using Customer Portal Management, consignment inventory management is preferred
- Super User in MS Office Excel with SAP experience in Sales Modules is preferred

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