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Customer Service Representative

1 month ago

Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time

**Job Details
- Job Title: Customer Service Representative
- Cantonese Speaking
- TP Code: JS-B001-oo
- CSS-Cantonese
- Location: GTower, 199 Jalan Tun Razak, Kuala Lumpur
- Shift: 5 working days (rotational shift)

**Job Highlights**
- Join an International Company with a dynamic, youthful workplace.
- Premium workspaces
- On site Trainings & Career Development

**Overview**

So, what will you be doing as a Customer Service Representative

**Your Responsibilities**
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.

**Requirements**:

- Excellent communication skills in language required; English & Cantonese
- Excellent commercial understanding.
- Problem solving.
- Sense of responsibility.
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry;
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require.

FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media #wearehiring #automotive #EnglishSupport

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