Assistant Customer Development Manager

2 weeks ago


Kuala Lumpur, Malaysia Unilever Full time

**About the Role**

On board, develop and execute with our customers a customer strategy and customer business plan. Responsible for the achievement of Sales (NIV and Turnover), Market Share and the Profit and Lost (P&L) of his/her customers for the channels as well as for the implementation and the optimisation of the category strategies within the customer. Will be responsible for Ice Cream Now regional team management.

**Team Structure**:

- Reporting to: Customer Development Manager (Ice Cream New Channel)
- Direct reports: N/A

**Key Responsibilities**:
**Customer Strategy and Business Plan**
- Assist in driving new channels (Ice Cream Now) operation excellence.
- Develops the customer strategic business plan for his/her respective categories and customers by working out a joint customer business plan for his/her respective customers.
- Strengthening presence and availability of the new channels Ice Cream Now nationwide, e.g; Pick Up Points (PUPs)
- Establishing strong and sustainable relationships with key customers and distributor managers to solve day-to-day operational issue.
- Works in close collaboration with the Category and Channel Team for the category and channel input and with customer marketing and brand teams for the specific banner/channel plan.
- Manage promo investment of the customer, ensuring P&L and trade term structure (TTS) is spent within allocation.
- Monitor customer performance by tracking customer contribution and market share across channels monthly and/or quarterly.
- Data churning and analysis to provide accurate business requirements for business review presentations to customers.
- Meet assigned targets for profitable sales volume and strategic objectives in the customer.

**Plays active ambassador role**
- Acts as active ambassador of Unilever at the customer and of the customer at Unilever.
- Participates actively in internal Unilever meetings and looks at the best solution for the business.

**Key Stakeholders**:

- Internal - Customer Development, Marketing, Supply Chain, Finance, Global Ice Cream Now team
- External - Key Customer Buyers, Distributor Partners

**Travel**

25%-50% of the time for travelling. Open to travel within East and West Malaysia.

**Essential Experience/Skill/Knowledge**:

- Skilled in developing and implementing customer/channel investment strategy
- Experience in key account management/modern trade/e-commerce
- Proven track record of managing multiple stakeholders, distributors, and delivering operational excellence.
- Experienced in FMCG industry
- Strong communication and negotiation skill


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