Customer Service Specialist

3 weeks ago


George Town, Malaysia JOBBUILDER Full time

**Responsibilities**:
**(E5909L)**
- Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner
- Act as a key interface for all customers’ orders and logistics enquiries
- Point of contact for customers in all purchase orders and deliveries/shipment concerns
- Ensure prompt shipments/deliveries (may include short lead-time orders
- Timely keying in of orders and acknowledgement of customer purchase orders
- Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
- Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
- Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
- Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment
- Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
- Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
- Any other tasks assigned from time to time

**Job Requirements**:

- At least 1-2 years of experience
- Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
- Able to make timely decisions in a high pressure environment
- Meticulous and keen eye for details
- Good verbal and written communication skills and detailed oriented

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development



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